Destination Supervisor


Salary: £25,024 plus allowances

Location: Fort Augustus

Scottish Canals is looking for a Destination Supervisor for The Caledonian Canal Centre in Fort Augustus. The Destination Supervisor will have responsibility for operation of the visitor centre and the successful candidate will manage all employees to ensure the smooth running running of the catering delivery and service, rooms and retail areas.

You will set the standard and ensure staff exceed visitor expectations at all times. Customer care is of primary importance. You will manage and influence the visitor journey from first engagement until they leave, satisfied with their experience.

Training, mentoring and leading front of house staff to create a visitor experience team who greet, engage, enthuse, excite and inform all visitors and who “go the extra mile” to make a visit to the Caledonian Canal Centre the best it should be.

As well as a competitive salary, Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

The Destination Supervisor be responsible for:

•             Line management of Destination Assistants and Housekeepers

•             Destination Promotion across a variety of social media and local platforms

•             Daily finance and banking admin

•             Food hygiene compliance and labelling

•             Raising purchase orders, checking invoices/profit margins, implementing pricing changes

•             Ordering of stock & stock taking/recording and management of supplier relationships

•             Creating/maintaining/updating staff rota and cleaning schedules

•             Annualised hours administration

•             Responsibility for legal records for alcohol sales/temperature checks/VAT coding

•             Responsible for setting up of customer-facing displays

•             Meeting reps and agreeing prices for suppliers

•             Costing – ensure appropriate gross profit for all items sold

•             Waste documentation & control

•             Basic marketing and promotions

•             Ordering and compliance of staff uniforms/PPE

Skills/Experience Required:

•             Line management experience

•             Great leadership qualities

•             Social Media experience

•             Experience of working within a high-quality, hospitality environment

•             A real enjoyment for dealing with the public and the ability to deliver a professional service to customers

•             A confident, friendly, welcoming, helpful, engaging nature

•             Flexible approach to the role

•             Ability to co-operate with and support colleagues

•             Use of initiative in applying and maintaining high levels of customer service

•             Keeping brand standards at highest level

•             Strong communication skills

•             Computer literate

•             Keen to work across various disciplines

•             Good time management and organisational skills

Application Deadline: Monday 01/11/2021