Distillery Bookings Assistant

Organisation: Ian MacLeod Distillers

Location: Falkirk

Are you a highly organised, efficient and detail orientated administrator looking for your next opportunity, with a desire to be part of our dynamic Brand Homes team as we continue on our exciting growth journey? Well… this could be the perfect role for you!

Our Story…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin including Glengoyne, Rosebank, Edinburgh Gin and Tamdhu, with many other whiskies and spirits as part of our portfolio. Crafting Spirits With Passion, is what we do best… We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm and solid business values, we are now expanding our consumer offering and continuing to invest in each of our Brand Homes (visitor centres) as our brands continue to evolve and grow.

Our Brand Home teams deliver some of the finest distillery tours and tastings in the country, providing truly engaging and world class visitor experiences, with both our Glengoyne and original Edinburgh Gin attractions having been consistently rated on Trip Advisor as part of Scotland’s top rated tourist attractions!

Not one for ‘resting on our laurels’, we continue to invest in our Brand Homes and by the end of this year, we will have three exquisite Brand Home sites operating across the central belt of Scotland including our picturesque and long-standing Glengoyne Distillery located North of Glasgow, our recently reawakened Rosebank Distillery located in Falkirk, and our soon to be brand-new Edinburgh Gin Distillery located in the heart of Edinburgh’s Old Town, following the recent closer of our original Rutland Place Distillery and Hanover Street shop, in anticipation of the new site opening.

We are also continuing to invest in our people and growing and enhancing our operational capability, to continually evolve and expand our visitor offering. Providing unique and outstanding visitor experiences, all underpinned by our focus on customer centricity and authenticity, this is the beating heart of our IMD proposition. It is our people who make all of our magic happen…

Our Opportunity…

As we continue to invest in our Brand Homes, we are now looking to bolster our Bookings team, with the addition of a Distillery Bookings Assistant.

Reporting into the Distillery Bookings Manager, and working in collaboration with the wider Brand Homes Sales and Marketing team, our Distillery Bookings Assistant will support all aspects of the administration of our travel trade bookings, managing internal booking requests and administering our systems.

Given we are in an evolutionary phase of this growth journey, we are offering this position on a 12-month fixed term contract basis at this time to enable us to reassess our longer term needs once all three sites and supporting systems are fully operational.

Who We Are Looking For…

We are looking for an experienced administrator with a warm, friendly and engaging personality, who shares our passion for providing exceptional service and experience, using their professional and courteous manner to foster positive relationships with key internal and external stakeholders.

This is a fast-paced role so an efficient, methodical and well-organised approach to planning and prioritising tasks is essential, ensuring this is done so in a timely manner whilst maintaining high standards, keeping the customer at the heart of what we do.

An excellent communicator, both written and verbally, is essential, along with superior attention to detail skills and the ability to use your own initiative to resolve issues which may arise. We are looking for someone who is computer savvy and confident using the MS package and other computer systems (training will of course be provided on our internal systems and processes).

The role will be based from our Rosebank Distillery located in Falkirk, however, it will provide support across all three of our Brand Homes sites including Glengoyne (North of Glasgow) and Edinburgh Gin (Edinburgh City Centre), we are therefore looking for someone who can be flexible in their approach and who has a full driving license and access to transport and lives within a commutable distance to our sites located across central Scotland.

To enable the role holder to fully immerse themselves and understand our visitor offering and the role itself, we anticipate that during the training and onboarding period the successful candidate will work from our sites on a full-time basis (specifics of this will be discussed further at interview/offer). Once the role holder is fully competent, we may consider future hybrid working arrangements but this is not guaranteed.

Due to the nature of our industry, candidates must be 18 or over, and must also be able to demonstrate that they currently have the required documents to live and work in the UK.

What We Will Provide You…

The successful candidate will receive a highly competitive salary and generous benefits package including (but not limited to…):

Enhanced annual leave
Company pension scheme
Product vouchers & staff discount
Access to a wide range of lifestyle discounts including gym memberships, retail and travel
Access to various health and wellbeing resources including Employee Assistance Programme and same-day GP appointments

Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

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