Dynamics Analyst

Organisation: The National Trust for Scotland

Salary: £36,523 - £40,238 pro-rata, per annum

Location: Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF


The Dynamics Analyst will provide substantial subject matter expertise in Microsoft Dynamics and business analysis, including the architecture, configuration and technical support for the National Trust for Scotland’s Dynamics platforms. This role will, primarily, focus on the Finance & Operations system and, when required, deputise for the Applications Manager with responsibility for the Trust’s other corporate applications including the Customer Relationship Management, Human Resources and Retail platforms during the Application Managers absence.

The Dynamics Analyst’s role will own and manage the technical roadmap for on-going system updates and for the planned customisation and enhancements proposed by the Trust. This includes the implementation of new modules and features whilst ensuring the platform continues to work with the Trust’s wider, integrated systems such as HR, CRM and Retail. This will require a detailed knowledge of Microsoft’s product roadmaps and constant review and revision of the Trust’s change plans to fully coordinate and slipstream both on-going product changes (Microsoft driven) with configuration and development changes the Trust wish to make to the service.

The role will actively, own, identify and propose solutions to operational challenges through detailed knowledge of both the platform and financial processes. This will require excellent skills in capturing and documenting Finance’s needs in a manner that can be accurately translated into technical work packages for delivery by the Trust’s 3rd party service providers. Therefore, supporting the delivery of incremental process improvements in both the way the current system functions and the realisation of better processes for the Finance team so they can fulfil their role to the Trust.

As the role is new to the ICT department, the candidate will have the mandate, with guidance from the Application Manager, to expand the remit of the role as the service to the business matures.

The role will also provide prompt, inhouse technical support to the Finance team, working to the IT department’s defined Service Level Agreements and contributing to the department’s Key Performance Indicators. This includes working in conjunction with IT colleagues from Infrastructure and Service as part of the department’s helpdesk processes. A key factor of success for this role is the collaboration with the Finance team to facilitate operational process improvements via the programme of changes (The Big List). This also includes supporting the processes of creation and development of management information and operational reporting. This will require skilled stakeholder management to balance operational need with cost-effective use of the system

Application Deadline: Friday 01/07/2022