Jobs

The role

This is a fixed-term position, starting in October 2025 – March 2026 to help support on a range of exciting events.

To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS Edinburgh Zoo experiences.

Ensure commercial events and experiences are efficiently administered, monitored, evaluated & that they fit with the RZSS vision and mission.

Some of the things you’ll do:

* Support and administer Edinburgh Zoo commercial events and experience programme, e.g. managing/delivering sections of larger events such as Edinburgh Zoo’s Giant Lanterns and other seasonal events for Halloween, Christmas and Valentines Day
* Event duty management, including evenings and weekends
* Lead on the RZSS Keeper Experience programme together with the other Events and * Experiences Coordinators
* Provide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis.
* Develop efficient booking and administering techniques/systems to ensure the visitor journey is seamless, fluid and professional and in line with GDPR policies.
* Manage sales for keeper experiences, ensuring any cash handling/booking processes are in accordance with Society procedures, and liaise with the Finance Department and Cashiers as required.
* Collaborate with other teams to ensure the best possible visitor experience in respect of events & experiences, in line with best practice and agreed standards, conveying RZSS key conservation messages to enhance experience and sales, e.g. contract caterer, Living Collections and with the admissions/retail, marketing, IT and digital teams in respect of the sales and promotion of events & experiences.
* Responsible for monitoring and evaluating visitor feedback on experiences and commercial events, including monitoring budgets (meeting targets) and delivering accurate report on event progress as directed.
* Working alongside the Events & Experiences Manager to develop and deliver new and innovative commercial events, e.g. thinking commercially to maximise events & experiences sales opportunities – adapting to seasonal changes and changes in visitor behaviour/profile.
* Liaise with colleagues across RZSS to ensure they, and your team, are kept informed of any potential impacts on their, and your, areas of responsibility about event & experience activities & projects, e.g. Highland Wildlife Park to ensure experiences booking procedures are coordinated and consistent.

What we’re looking for:

* Good achievement at Higher Grade level (including English and Mathematics) or equivalent
* Accurate numerical reasoning skills and attention to detail.
* Engaging customers empathetically to link or upsell our products
* Good working knowledge of microsoft office (outlook, word, excel and other IT packages/systems)
* Assertive communicator, confident in dealing with queries from internal and external sources
* Experience in event coordination
* Experience of working with minimal supervision, demonstrating good organisational and planning skills
* Experience of working in a customer service environment
* Experience of providing first class customer care and service, including dealing with customer queries

What you’ll get in return:
* Starting salary between £24,896 and £25,518 per annum (offer based on experience)
* 37.5hr working week
* 34 days annual leave (pro rata)
* Discount in both retail/catering
* Access to a healthcare plan
* Employer contributory pension scheme
* You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.

Interviews will take place on Thursday 4 September 2025.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Application Deadline: Friday 05/09/2025