Events and Experiences Coordinator

Organisation: The Royal Zoological Society of Scotland

Salary: Salary Range £21,747.00 - £24,823.00 Per Annum

Location: EH12 6TS

The role

To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS Edinburgh Zoo experiences. Ensure commercial events & experiences are efficiently administered, monitored, evaluated & that they fit with the RZSS vision and mission.

Some of the things you’ll do:

Support Events & Experiences Manager and administer Edinburgh Zoo commercial events and experience programme, e.g. managing/delivering specific events such as photography workshops and birthday parties.
Leads the co-ordination of RZSS Keeper Experience programme.
Provide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis.
Develop efficient booking and administering techniques/systems to ensure the visitor journey is seamless, fluid and professional and in line with GDPR policies.
Assist with planning, reporting and delivery of larger events.
What we’re looking for:

Good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
Engaging customers empathetically to link or upsell our products.
Assertive communicator, confident in dealing with queries from internal & external sources.
Experience in event co-ordination
Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at

Application Deadline: Wednesday 02/11/2022