Events and Relationships Manager

Organisation: Grampian Transport Musum

Salary: £25,000-£30,000

Location: Alford, Aberdeenshire

Purpose of role:
This role contributes to the success of Grampian Transport Museum by managing and delivering our events programme and events bookings, managing the delivery of the Heritage Skills Workshops, and cultivating relationships with other organisations and/or parties to take full advantage of what Grampian Transport Museum has to offer, through Grampian Transport Museum Motor Club and other organisations.
Key responsibilities:
• Delivering the planning, co-ordination and delivery phases of our events programme on an annual cycle.
• In conjunction with the Events Working Group, plan and co-ordinate the events programme.
• In conjunction with the Skills Workshop Working Group, plan, co-ordinate and deliver the Heritage Skills Workshop programme for 2024. This is moving out of a pilot scheme so an understanding of how to evaluate success and generate recommendations for development would be beneficial.
• Be the point of contact for the volunteer team that supports the museum.
• Management of Grampian Transport Museum Motor Club as a vehicle to deliver our events.
• Act as the conduit between Grampian Transport Museum and the car/motorcycle clubs, communicating our activities to them and representing the museum at events.
• Gather insight, collate and present findings to both museum leadership and our trustees to inform decision making in regard to our events programme.
• Manage the finances of the events programme within set boundaries.
• Support with marketing activity for the museum to develop our audience and visitor numbers.
• Develop and maintain an adequate knowledge of the collection and exhibitions.
• Maintaining brand standards throughout the museum.
• Comply with our security, health and safety policies and procedures, giving feedback where necessary.
• Support with the day to day operation of the museum, where required, giving direction and leadership in the absence of senior museum management.

Key skills required:

We recognise qualifications are not for everyone, and would welcome candidates with appropriate skills and work experience for the role.

• IT literacy: as many of our processes are digital – i.e. ticketing, point of sale, task management and schedules.
• Exceptional customer service skills: this role as it is customer facing and will involve handling queries and questions from our visitors and stakeholders involved in events.
• Commercial acumen to ensure all events and bookings can be sustainably delivered and return a contribution to the museum.
• Team working alongside good communication skills.
• Relationship management skills.
• An Events Management qualification would be desirable but this is not essential where there is adequate experience and knowledge able to be displayed.
• Knowledge of health and safety in relation to events.
• An understanding of how to manage a training/workshop programme, plan, organise, deliver and evaluate the same.
• An understanding of marketing, particularly digital marketing, alongside a willingness or ability to design and create marketing collateral.
• An understanding of transport – we are a transport museum with a focus on land transport in the North East of Scotland and our events programme currently revolve around a transport theme, with scope to diversify into others.
• Knowledge of car clubs, the heritage transport community and how this operates would be beneficial.
Why work at Grampian Transport Museum?
We are a self-funding charity with a purpose – you’ll have the opportunity to help us share our amazing collection with and educate the community on travel and transport history in Grampian and Scotland by helping the museum remain topical and relevant. In return, you will get:
• A competitive salary and attractive holiday allowance.
• Complimentary family membership of the museum and access to events.
• Access to ASVA Membership Cards which allow access to visitor attractions across Scotland.
• We are very dog friendly!
• Discounts in the retail and tearoom facilities.
• Access to development and progression opportunities alongside full management support to do so.

Application Deadline: Monday 04/12/2023