Events Assistant

Organisation: The Royal Zoological Society of Scotland

Salary: £10.90 per hour

Location: Edinburgh Zoo

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo’s winter event in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. The Events Assistant will cover a variety of posts relating to the Winter Village event, from processing sales in the market, helping with the grotto and overseeing the skating rink.

The posts are zero-hour contracts with scope for part-time and full-time hours. The role is for 6 weeks from 27 November 2023 – 7 January 2024.

Some of the things you’ll do:

Events customer service:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
Act as a point of contact for visitors at the event and escalate any feedback to the event duty manager.
Engage with visitors and process transactions (ticketing, retail, skate hire).
Operate admissions systems efficiently and effectively to both sell and upsell products.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Respond to unexpected situations in a professional manner and seek advice and support from line/event duty manager when required.
Occasionally provide assistance in other operational areas (including for example wider events and experiences at the zoo).
Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.
Events safety:

Ensure the event area is maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
Ensure visitors are adhering to rules relating to health and safety.
General and Compliance:

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements
Engage with the RZSS appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development
Perform other reasonable duties and/or projects as directed by your Manager
What we’re looking for:

Individuals passionate about events and customer service
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience and event activities.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Interviews will take place on Tuesday 24 October 2023

Application Deadline: Thursday 19/10/2023