FOH Assistant

Organisation: Cairngorm Mountain (Scotland) Ltd

Location: Aviemore

Job description

Are you looking for a new daytime job? Do you live or work in the Highlands already but are keen for a new role, adventure or company with broader horizons?

Well, come join us at Cairngorm Mountain on a journey to new heights

Purpose of job

The Front of House Assistant primarily will ensure the full catering offering is operated to the highest standards, to ensure the provision of hospitality, food and beverage services to Cairngorm customers. There will also be a requirement to support the retail team when required. The Front of House Assistant is accountable to the Front of House Team Leader.


-18 Years plus £12.00 per hour
-17-18 Years £10.40 per hour
-Under 17 £7.35 per hour
-Plus great benefits
-Daytime hours only

Roles and Responsibilities

To ensure that the department operates to the highest standards of customer care
Maintaining the presentation of Café so that customers enjoy a comfortable and welcoming environment

-Being attentive to the needs of the customer
-Visual Merchandising
-Upselling our products
-Replenishing stock
-All areas clean and tidy
-All food products are attractively displayed
-Use of ICR till system for cash and card payments
-Opening and closing till procedure
-Managing cash float
-Point of sale correctly presented
-Understand stock control procedure
-Understanding the menus, allergens and products sold in the cafés, advising customers to meet their dietary needs
-Maintaining general cleaning standards, follow cleaning schedules
-To be aware of all Catering Risk Assessments and Standard Operating Procedures.
-To assist in the Retail area when required. Additional training will be provided
-To identify personal development needs in line with personal and organisational objectives
-To undertake any other reasonable duties as may, from time to time, be required
-Ensuring compliance with Health and Safety procedures, risk assessments and company policies

People Management

-Be polite and attentive to all our guests and your colleagues
-Attend weekly “toolbox talks”

Person Specification


-Candidates must have experience of working in a team, preferably in a catering or Retail environment
-A valid food hygiene certificate is advantageous for this role; however, we can offer in house training


-Excellent Customer Service skills
-Keen eye for visual merchandising
-A proficient level of numeracy
-Cash handling
-Excellent verbal communication skills
-Ability to use own initiative
-Ability to work alone as well as part of a wider team and under pressure
-Personal Attributes/Behaviours

The role would suit someone who has had experience in a catering or Retail environment and has worked as part of a team

Demonstrate good people management skills, both customer facing and within your team.

The role will require a degree of flexible working to meet the business needs, 7-day operation and events outwith normal operating hours.

-The ability to identify success as well as areas for improvement
-A motivated individual who is not fazed by an ever-changing environment
-Flexible with a ‘Can do’ approach
-Team player
-Job Type: Full-time, Part-Time

Pay: From £12.00 per hour


-Company pension
-Discounted or free food
-Employee discount
-Free parking
-On-site parking
-Store discount


-8 hour shift
-Day shift

Application Deadline: Monday 01/07/2024