Full time Visitor Assistant

Organisation: The Scotch Whisky Experience

Salary: from £11.45 per hour

Location: The Scotch Whisky Experience, 354 Castlehill, Edinburgh, EH1 2NE

We are looking for a dynamic storyteller, passionate about creating lasting memories.

You will proactively acknowledge every visitor with a warm, genuine welcome
You will anticipate every visitor’s needs so that no-one is disappointed
You will connect with each guest personally to make them feel valued
You will uphold outstanding levels of service to overcome any problem or challenge
You will ensure the customer experience you offer is never just fine, it’s always

What about you?
A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A passionate and enthusiastic presenter
A hardworking, flexible problem solver determined to raise the bar
A cheerful and outgoing host ready for a double measure of fun!

What will you be doing?
Enthusiastically leading tours, ensuring everyone has a memorable experience
Proactively welcoming customers and proudly promoting the whole attraction
Selling tickets from our box office and offering advice to customers
Selling and serving in our Gift Shop and Scotch whisky bar, giving
knowledgeable recommendations
General housekeeping to keep our bar, tour and shop looking their best!

Contract Full-time 36.25 hours per week
Hours rota based, includes evenings and weekends
Salary £11.45 per hour, increasing to 11.90 with experience

You will be busy; on your feet all day and you will be
learning lots! Our friendly and supportive team will
look after you and encourage you to reach your full
potential through regular training and coaching.

What about us?
We are a team of friendly and passionate storytellers in a five-star visitor
attraction. We exist to make the world fall in love with Scotch whisky! Why
not have a look around our website, or to get a better feel for our team’s
enthusiasm, expertise and personality, why not read our blog?
Our visitor assistant team work together to connect everyone- from absolute
beginners to connoisseurs- with Scotch whisky.

Do you think you’d bring something special to our team? Then we’d love to
hear from you! Maybe you’ve worked in tourism before, or perhaps you
speak a foreign language. If so, your application will really stand out. But this
isn’t essential; just tell us why you’d love to join our team.

Application Deadline: Monday 31/07/2023