Jobs

Join the fundraising team at the Royal Zoological Society of Scotland (RZSS) and support all aspects of fundraising from individuals, bringing them closer to inspiring animals, conservation programmes and communities.

The role

This role will provide 5-star supporter care to the incredible people who support RZSS. The Fundraising Assistant will be the first point of contact for RZSS Fundraising team, handling donor enquiries by email, over the phone and in person; processing donations; thanking appropriately and recording details on the database (Access Charity CRM). The Fundraising Assistant will have the opportunity to get involved and learn about all areas of fundraising including individual donors, patrons, corporate supporters and grant funding.

This is an exciting opportunity for someone looking to step into a varied role in a successful team to expand their experience and knowledge of individual giving, and the post-holder will be supported to develop their skills and knowledge.

Some of the things you’ll do:

Support the generation of sustainable income for Edinburgh Zoo and Highland Wildlife Park as well as national and international conservation and education programmes.
Play a key role in providing support for the Fundraising team to achieve annual targets
Assist in the stewardship of RZSS supporters including sourcing content for newsletters, attending donor meetings and events, and coming up with creative ways to thank and engage supporters.
Promptly respond to donor enquiries received through e-mail, telephone, post and in-person
Process donations received online, by telephone, post and in-person
Thank donors appropriately and steward them in-line with the donor journey
Enter donor information and correspondence on the database (Access Charity CRM)
Assist the Senior Fundraising Officer, Individual Giving, with donor communications

What we’re looking for:

Educated to degree level or relevant experience
Demonstrable understanding of what makes excellent customer / donor care, for example relevant qualification or experience in this area
Competent in Microsoft Office (Word, Excel, Outlook, Powerpoint)
Good standard of written and spoken English
Ability to use a range of influencing skills to communicate effectively with a wide range of internal and external people on the phone, email and face to face.
Ability to prioritise your busy workload and accommodate changing priorities, demonstrating good organisational and planning skills
Proven track record in providing first class service delivery, including responding to internal and external queries

What you’ll get in return:

Starting salary between £23,868 and £24,378 per annum (offer based on experience) with future salary progression up to £24,888 per annum
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme

You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.

Please see the role profile for further information on what the role involves and essential/ desirable criteria.

Application Deadline: Sunday 24/08/2025