Gallery Attendants

Organisation: National Galleries of Scotland

Salary: £22,845 per annum pro rata

Location: Edinburgh

Salary £22,845 per annum (£11.83 per hour) (Band 8)
Working from a choice of 2 days, 3 days, 4 days, or 5 days per week
Fixed Term until November 2023
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our galleries – the National, Portrait, and Modern.

We are now recruiting for a range of part-time and full-time Gallery Attendant positions to be part of our friendly and dedicated team supporting our new exhibition: Grayson Perry Smash Hits. If you have proven experience in a visitor attraction, retail or hospitality sector combined with excellent interpersonal and communication skills, we want to hear from you.

As a Gallery Attendant you’ll provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit whilst keeping our art secure.

The difference you’ll make

Our Vision

National Galleries of Scotland Security and Visitor Services Team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our art, people and our buildings and ensuring an inclusive welcome for all.

Our Mission

National Galleries of Scotland Security and Visitor Services team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The department has three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

In all that you do, you’ll support your colleagues by welcoming visitors, helping them enjoy their experience of the National Galleries of Scotland and making the most of their visit. Reporting to Supervisors and Duty Managers you will:

Be present in the galleries as the public face of the National Galleries of Scotland and look for opportunities to actively engage visitors. 

Support, implement and explain gallery rules and regulations.

Provide invigilation cover across the galleries, safeguarding art from damage.   

Build knowledge of exhibitions and displays communicating this effectively to a diverse range of audiences.

Maintain a high standard of presentation in the galleries calling on supervisory support when required.

Keep up to date with current exhibitions, what’s on, general tourist information and actively promote the shops, cafés, and the benefits of the Friends scheme.

Look after the security and safety of people, responding effectively to risk.

Be prepared to assist in safe evacuation of our buildings in the event of any incident or emergency.

Undertake light cleaning and occasional light lifting duties.

Who we are looking for

In answering our quick application questions, will allow us to learn more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

While an interest in art would be great it’s not essential. However, you must be:

Passionate about offering outstanding customer care and visitor engagement in a busy gallery environment.

An excellent communicator with superb interpersonal skills. Demonstrate the ability to talk to a wide range of people, engaging with them about the National Galleries of Scotland’s exhibitions and activities.

Confident working in a busy visitor environment.

A strong team player with the ability to build good working relationships with colleagues and those in other departments to ensure the best possible visitor care is delivered.

Able to work independently using own initiative showing a proactive, positive, and flexible approach to work.

Willing to develop knowledge of National Galleries of Scotland’s collection, exhibitions, and activities.

Understanding of the principles of equality and diversity in relation to visitors’ needs and have an inclusive and welcoming approach to all visitors and colleagues.

Proficient IT skills MS Office. 

Knowledge of another language (e.g. Gaelic) is desirable but not essential.

For more information and to apply, please visit our careers page.

The closing date for completed applications is 12 noon on Tuesday 23 May 2023

Application Deadline: Tuesday 23/05/2023