General Manager

Organisation: Edinburgh Dungeon

Location: Edinburgh

OI PEASANTS! WE’RE RECRUITING… Fancy leading an attraction and being responsible for outrageous behaviour in order to create an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated and dynamic to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

In this full-time permanent role, you’ll report to the Regional Director for the UK & Ireland. The key aim of this role is to deliver the financial targets for the attraction whilst maintaining the brand standards of presentation and operation daily. You will work with our mischievous marketing team to create and execute a marketing strategy which drives visitor volume to the Dungeon. Critical to this role will be your ability to lead and motivate the team to ensure excellent standards of guest service, presentation, and maintenance.

Key responsibilities for this role, apart from causing outrage, will include producing and working to a business plan across the year which is designed to ensure delivery of annual profit targets. You will be responsible for financial planning and forecasting of revenue streams; implementing strategies in commercial areas including retail, photography and events and working closely with the brand and attraction marketing teams (did we say mischievous?) to support and drive these functions.

Qualifications & Experience

You’ll have a flair for networking, communicating, and building strong, lasting relationships across the business.
Have significant management experience at a senior level in a complex, multi-functional commercial business, preferably in the attraction/tourism field.
Possess excellent commercial and financial acumen as well as a real creative and unique flair.
Have excellent communication and motivational skills, a real passion for this business and the ability to manage relationships across a diverse range of stakeholders.
Experience in ensuring safety is paramount and managing operational budgets and reviewing and updating operational procedures.

Alongside helping to bring Scotland’s darkest historic events back to life, you’ll also receive a competitive package, which includes:

A non-contractual discretionary company bonus
Company share option plan
33 days holiday including bank holidays
Private Medical Insurance (Single Cover)
40% off LEGO online and 25% discount in our retail shops and restaurants
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme

Application Deadline: Friday 12/01/2024