Guest Experience Executive

Organisation: Johnstons of Elgin

Salary: £24,000 to £29,000 subject to experience

Location: Elgin, Moray

We are seeking to recruit for the role of Guest Experience Executive to continue supporting, promoting and overseeing an excellent guest experience on our site in Elgin. We have grown this side of our business in recent years to an all-year-round destination for local, domestic & international visitors, and now wish to further enhance our success in this area. Working closely with our Retail and Marketing teams you will continue to support our experience and explore new opportunities to attract visitors to our site.

Main Responsibilities will include:

Establishing relationships with internal and external stakeholders to drive forward footfall on site.

Developing our tours & events team to deliver world-class experiences on site through our tour program and events.

Identifying opportunities to improve the visitor experience on site such as new systems or procedures.

Co-ordinate all special guest/VIP activities on site.

Building and curating a program of year-round events on site in line with the company strategy.

Supporting our teams in our UK locations with attracting and developing experience opportunities.

Promoting the visitor attraction at local and national events.

This is a full time, permanent role working 39 hours per week with hybrid working available for up to 2 days per week.

Please note successful candidates will be expected to travel UK wide as part of their role.

About You

Have a degree in a tourism or related discipline or have experience working in the field.

Experience of working as part of a team.

Strong interpersonal skills.

Excellent IT and administration skills.

A passion for creating world-class experiences for visitors.

Event planning experience is highly desirable.

As regular local and occasional UK travel is part of this role, a full driving license would be preferred

About Us

Our Elgin mill was established in 1797 and is the only remaining vertical mill in Scotland meaning we dye, spin, weave and finish everything on site. Elgin Mill is also the home of our main visitor attraction, comprising our retail store, restaurant, mill tours and events throughout the year. Awarded 5* grading by VisitScotland for over 20 years, our Elgin visitor attraction was also awarded Best Heritage Tourism Experience at the Highlands & Islands Tourism Awards in 2019.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

Application Deadline: Friday 05/05/2023