Guest Experience Executive

Organisation: The Macallan Distillery

Salary: Salary £26000- £32500

Location: The Macallan Estate, Craigellachie, Speyside

Due to upcoming modern family leave, an opportunity has arisen within the Macallan Distillery Experience on a 12-month fixed term contract.
The Guest Experience Executive builds, coordinates and delivers all events and experiences on the Estate from initial enquiry, delivery and experience follow up as well as managing guest satisfaction.
The Guest Experience Executive will actively engage with all guest groups from internal colleagues to UHNWIs to deliver 5* experiences in line with The Macallan brand, exceeding guest expectations at every stage.

Job Description
First point of contact for all guest experience and event enquiries received
Structure experience accordingly dependant on guest / market / brand requirements and ensure correct level of visit is offered
Liaise with Managers in all departments to put all requirements in place for each experience
Event Diary and AnyRoad software – update and review daily to ensure all enquiries are recorded and managed appropriately
Arrange all appropriate accommodation, transportation, and other experience elements including all invoicing and payment details
Construct and implement detailed plan and running order for all guest experiences, numbers may be from 2 to 200+ guests
Ensure that all guest touch points are kept up to date, relevant and appropriate to brand guidelines and standards liaising with our marketing colleagues
Public tours – update as required, and check that copy is accurate and make changes where appropriate. Ensure that all data collection requirements are in place and monitored and reported as required by the business
Be responsible for capturing all details of any visit/event ensuring accuracy to account for all costs to be invoiced out to markets. Liaise directly with our financial administrator to ensure that all experiences are paid/invoiced within the agreed timescales. Details of all costs and billing instructions must be with the finance administrator within 24hrs of the booking being made.

Skills And Experience
To be considered for this role you will be experienced within the events industry and have extensive knowledge of event planning and co-ordination. Organisational skills with attention to detail. Excellent verbal and written communication skills, ability to work under pressure, use initiative and have problem solving skills. Tenacity, drive and commitment to exceed guest expectations.

Employee value proposition
At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.

Application Deadline: Monday 23/10/2023