Jobs

Are you passionate about wildlife, conservation, and creating unforgettable experiences for visitors? At Deep Sea World, we’re looking for an enthusiastic and inspiring Guest Experience Supervisor to lead our front line team in delivering exceptional service and memorable educational encounters with the wonders of the ocean.

Reporting into the Guest Experiences Manager, this is an exciting opportunity for someone who loves people, cares deeply about the natural world, and thrives in a dynamic visitor attraction environment.

So, what’s in it for you?

Sociable working hours
Free entry into Deep Sea World for your family and friends
Free entry into all Aspro UK visitor attractions
Free entry into all Aspro Parks locations
30% discount in our retail and catering outlets
Free tea & coffee
On successful completion of your 6-month probationary period, you will be entitled to a free shark dive experience
As part of Aspro UK, our work environment is built on mutual respect and professionalism. We have a team of highly knowledgeable individuals with the experience and technical expertise to ensure we are the best at what we do!

We’re looking for individuals who want to join the Aspro team and live our values of:

Customer Service
Honesty
Respect
Focus on Results
Teamwork
Personal development
Role Purpose

To provide excellent customer service for Deep Sea World’s visitors, delivering memorable educational and entertaining experiences to encourage repeat visits and onward recommendations. To supervise the Guest Experiences Team Members to anticipate customer needs, be engaging, attentive, knowledgeable and delighting at all times through interactive talks, tours, demonstrations, events and education sessions.

Duties/ Responsibilities

Assist the Guest Experience Manager to organise staff and resources to ensure smooth daily operation of the attraction – through a hands-on approach
To ensure the VIS team engage with customers to deliver a memorable experience
Act as the DSW Duty Manager as and when agreed on the DSW management rota, after completing the appropriate training
To assist the Guest Experience Manager with administrational duties, payroll, weekly reports, month end reports and business plans.
To assist in the development of all shows and presentations to produce a portfolio of differing presentations to suit all target markets
To assist with the development of themed weekends
Liaising with the Zoological team to gain knowledge of our animal collection and ensuring that our guest experience activities are assessed for their conservation and educational value
To assist in the development of all classroom sessions, pre and post activities, considering new directions and methods of teaching in-line with the Curriculum For Excellence.
Assist in the management of the VIS staff costs within budget.
Responsible for assisting in recruitment of VIS staff in accordance with ASPRO UK recruitment policy.
To assist the Guest Experience Manager with the training and development of the team and follow correct company procedure in line with staff handbook.
To assist controlling all health and safety standards within the department’s and ensure the attraction is safe for customers and staff.
A full job description will be provided at interview stage.

About you!

Demonstrate excellent communication skills with a welcoming personality
Capable of working efficiently under pressure with a ‘can do’ attitude
Availability to work shifts including weekends, bank holidays and school holidays
Willingness to learn new skills and adapt to a continuously growing experience
Proven experience in a guest relations or similar role
Able to commute to any Deep Sea World in North Queensferry
Flexibility to work across school holiday periods, weekends and weekdays
Experience of leading a team
How to Apply

If interested, please apply using your CV & covering letter via our indeed page

Your cover letter should highlight why you would be able to fulfil this key role within the organisation and clearly demonstrate how you meet our requirements.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion.

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

Benefits:

Discounted or free food
Employee discount
Free parking
On-site parking
Store discount
Application question(s):

This role includes working on weekends and bank holidays, are you available to work during these hours?
Experience:

Supervising: 1 year (preferred)
Guest: 1 year (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Application Deadline: Tuesday 31/03/2026