Jobs

OI PEASANTS. YES, YOU.

THE DUNGEON IS RECRUITING…

Fancy a starring role as a Guest Experience Team Leader here at Edinburgh Dungeon, orchestrating outrageous behaviour, questionable decisions and a truly inhospitable atmosphere? Excellent. You sound unwell enough already.

This is a hands-on, fast paced role where you will lead the daily operation of the Dungeon and act as Duty Manager, the onsite decision maker balancing guest satisfaction, safety and smooth operations. From opening the doors in the morning to seeing off the last guests at night, you will be visible, present and confidently in control.

What you will be doing

Leading the day-to-day operation of the Dungeon, keeping guest experience at the centre of every decision.
Running morning briefings and setting the tone, priorities and energy for the day ahead.
Acting as Duty Manager, taking charge during operational incidents and being the daily point of contact for first aid.
Maintaining a strong floor presence, identifying and resolving issues quickly before they impact guests.
Delivering outstanding guest service and interaction, striving to exceed key performance targets.
Handling guest complaints with empathy, clarity and a solution focused approach.
Ensuring safe working practices for yourself and the wider team, following all departmental safety protocols.
Coaching the team in effective sales techniques to drive revenue and meet financial targets.
Leading from the front, operating tills, greeting guests, managing queues, upselling, crowd control and coordinating large groups.
This is a full-time permanent role. Working any 5 days from 7 this will also include working a regular fair share of weekends, bank holidays and evenings as required.

Application Deadline: Friday 27/02/2026