Organisation: Historic Environment Scotland

Location: Stirling Castle

Thank you for your interest in the post of Guide with Historic Environment Scotland based at Stirling Castle. This is a part year permanent and pensionable appointment working 37 hours per week (five days out of seven) which will include weekends and public holidays, for 30 weeks each year.

Key responsibilities, duties and objectives

• Welcoming and interacting with the visitors to help enhance their visit to the Castle by delivering excellent customer service and assessing their individual needs.
• Using material researched by our Cultural Resources Team to be able to provide information to visitors on any areas or points of interest, and answer any questions posed by our visitors.
• Once training has been given, be able to provide entertaining and informative guided tours of Stirling Castle, including the Palace Apartments, the Stirling Heads Gallery and Argyll’s Lodging, to an international audience of all ages.
• Undertake visitor focussed static duties around the Castle, and within the Stirling Heads Gallery and the Argyll and Sutherland Highlanders Military Museum.
• Assist with the monitoring and management of the site and its extensive grounds, royal apartments, exhibitions and interpretation spaces to ensure that it is presented to the highest standard and report any defects to the Duty Manager.
• Promote all Historic Environment Scotland sites, and events and activities taking place at these.
• Awareness of the relevant risk assessments and fire action plans, evacuation procedures and incident response guidelines, and the position of First Aid boxes.
• Other ad hoc duties as directed by line management.
• Be willing to drive the courtesy vehicle if the successful candidate holds a full UK driving licence (training will be provided).
• Working together with related business areas within Stirling Castle.

Application Deadline: Wednesday 11/10/2023