Jobs

Head of Accommodation & Commercial Performance
Contract: Full-time, permanent

About Lost Shore
Lost Shore is Europe’s largest inland surf destination, combining world-class waves with accommodation, food & drink, and events. We’re building a true surf resort experience — not just a surf session, but a full stay, community, and destination. As we grow, accommodation is becoming a critical part of our commercial success, and we’re now looking for someone to take real ownership of this area of the business.

The Role
This is a commercial hospitality role, not just an operational one. You will be responsible for driving occupancy, optimising pricing, improving the guest journey, and working with marketing, surf, events, and F&B teams to turn stays into a core revenue stream. You’ll have genuine influence over performance and how the accommodation product is positioned and sold.

Key Responsibilities

Commercial & Revenue Performance
– Own accommodation occupancy, ADR and revenue targets
– Manage all booking channels (direct, OTAs, group bookings)
– Develop and manage pricing and yield strategies by season and demand
– Create and optimise stay packages with surf, events, and food & drink

Marketing & Distribution
– Work with the marketing team to ensure accommodation is clearly promoted
– Improve OTA listings, photography, descriptions, and guest communications
– Develop group, corporate, and event-related stay opportunities

Guest Experience & Operations
– Oversee check-in, guest communication, and on-site experience
– Work closely with housekeeping and maintenance to protect standards
– Monitor reviews and feedback and lead improvements where needed

Leadership & Collaboration
– Support and coordinate accommodation-related staff and supervisors
– Work cross-departmentally to align capacity, demand, and guest experience

What We’re Looking For
– Experience in hotels, hostels, resorts, serviced apartments, or similar
– Strong commercial mindset — comfortable with targets, data, and pricing
– Confident working across operations and marketing
– Proactive and innovative, able to identify and seize opportunities
– Organised, proactive, and guest-focused
– Excited by experience-led hospitality, sport, or destination venues
Revenue management experience is a huge plus, but attitude and commercial thinking matter just as much.

Why Join Lost Shore?
– Unique opportunity to shape and grow a standout accommodation product
– Real ownership and responsibility for commercial performance
– Dynamic, ambitious business with strong brand potential
– Work in an exciting surf, sport, and lifestyle-led environment

How to Apply
Send your CV and a short note explaining why this role interests you and what you would bring to Lost Shore.
**Those progressing to the next stage may be contacted before the closing date, so we encourage you to apply early**

Application Deadline: Saturday 14/02/2026