Head of Commercial & Operations

Organisation: Dovecot Studios

Salary: £35,000 - £40,000

Location: Edinburgh

We are seeking someone to set excellent standards for the professional delivery of all aspects of Dovecot’s day-to-day activities, which currently include exhibitions, ticketing, retail, events, venue hire and catering. In so doing, the post holder will ensure a consistently high level of planning, organisation, marketing, quality control and excellent customer service to improve the overall visitor and client experience across the building and online, including the Tapestry Studio.

The Head of Commercial & Operations is a key member of Dovecot’s Senior Management Team with responsibility for running all commercial and visitor operations, developing business strategy, increasing income and setting excellent standards for the professional delivery of all aspects of Dovecot’s day-today activities.

Reporting to the Director, and working collaboratively with the Dovecot Senior Management team as well as with the commercial operations team, you will implement a strategy that delivers significant incremental growth. You will take full accountability for the successful delivery of sales targets; reaching and building new audiences, whilst ensuring that Dovecot’s brand values are maintained and strengthened. You will be responsible and accountable for the management of the Dovecot commercial operations team, ensuring that agreed levels of cost of sales and staffing, and agreed profit margins are met. The post holder is also responsible for supporting the Head of Finance & Resources to bring the buildings, technical and managerial infrastructure of Dovecot to the highest standards.

The person appointed to this post will be required to work flexibly. Dovecot operates over a seven-day week and is open to the public Monday until Saturday from 10am. On Sunday, except during the Festival period, Dovecot is closed to the public but available for events, meetings, courses and other activities. It is envisaged the post holder will work Monday until Friday including at least one weekend each month as duty manager but the demands of the Dovecot diary will require flexibility to ensure business needs are met, including working evenings and bank holidays.

The post holder will manage the commercial and visitor operations, events and hospitality, sales and marketing, and security aspects within the following service areas:

• Front of house – staffing, visitor experience, tills, exhibition ticketing, cashing up
• Retail and merchandising – staffing, epos, cashing up, e-commerce, product and digital apps
• Venue hire – staffing, bookings, business development, catering and hospitality
• Courses, workshops, talks, events and other commercial experiences – planning, bookings, catering and hospitality
• On-site catering; contract catering for the café and events
• Dovecot Foyer
• Website and social media
• Co-ordinate the Dovecot diary and timetable
• Exhibition marketing and public relations
• Marketing and communication of all aspects of Dovecot

This is an exciting time to join Dovecot’s management team as we develop our corporate plan, expand our public offer and establish new revenue streams to support the Tapestry Studio.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our equal opportunities monitoring process we will email all applicants an equal opportunities form to complete and return.

If you are interested to work with us, please contact, to request more details.

Application Deadline: Wednesday 08/05/2024