Head of Palace of Holyroodhouse

Organisation: Palace of Holyroodhouse

Salary: c. £70,000 per annum

Location: Edinburgh

Royal Collection Trust is responsible for the management and financial administration of public access at multiple sites, including Buckingham Palace Windsor Castle and the Palace of Holyroodhouse. It promotes access to the Royal Collection through publishing, retail merchandise and the Picture Library, in support of The Royal Collection Trust’s charitable objectives.

The Palace of Holyroodhouse is The King and Queen’s Official Residence in Scotland, providing a point of focus in Scottish constitutional and civic life. The Palace is used by The King and Queen, and other Members of the Royal Family for State, official and private functions. The maintenance of the Palace fabric and grounds, and a proportion of annual operating expenditure, are the responsibility of the Scottish Ministers and are delegated to Historic Scotland.

In this exciting role, you will lead the day-to-day running of the Palace of Holyroodhouse. As the home of the Monarch in Scotland it will be balancing the use of the Palace as the Official Residence and its role as an international visitor destination.

Across a wide scope of responsibility, from visitor experience, commercial responsibility and property maintenance to contract management and event delivery amongst other things, you will lead the teams to develop and improve our operations. Whether it be Royal Collection visitors, or guests to a Royal event you will ensure that an exceptional service is at the heart of the experience.

About You

You will be leading a range of specialist teams across a matrixed management structure, supporting them to learn, engage and work together to delight our visitors and guests at every interaction.

And working with multiple stakeholders across the organisation, as well as externally, you will ensure your operations integrate seamlessly with the site being both a busy You’ll be an experienced leader of a complex operation, ideally having overseen a large tourist attraction, and will have the knowledge needed to balance both operational and strategic aspects of delivering the day-to-day.

Outstanding people leadership qualities will be vital – you’ll direct, develop and manage a team with confidence. What’s more, you will inspire and motivate those around you to deliver the very best levels of service.

With the ability to work independently and outstanding interpersonal skills and experience working with multi-disciplinary teams, you build strong, lasting relationships, and enjoy working collaboratively with a range of internal and external stakeholders.

Commercially minded, you will bring great business acumen and be in touch with the latest developments in commercial visitor operations.

Bringing a creative yet pragmatic approach, you’ll drive improvement and change in a busy environment effectively, prioritising activity based on organisational need.

Application Deadline: Friday 20/10/2023