Head of Retail

Organisation: The National Trust for Scotland

Salary: (£48,000 - £53,000)

Location: Hermiston Quay


Overall responsibility for driving the retail strategy across the Trust, leading the national retail team, and setting the future direction of our buying and merchandising proposition across both gift shops and online. With a diverse portfolio of locations and online presence, this role is pivotal in ensuring that our offer continues to develop in a modern, and flexible way, delivering ranges that are distinctive, which promote our charitable purpose and brand values in new and innovative ways. With the support of the retail team, the post holder will work collaboratively with property leadership teams to enhance the retail visitor experience delivering the right balance between national and local/property specific themes. The post holder will also develop, continually review, and maintain all retail policies and procedures providing clarity of expected standards/governance and accountability across buying, product development, stock management, customer service, merchandising and supplier management.

Key Responsibilities and Accountabilities

National Retail Strategy
• Develop, review, and manage a national NTS Retail Strategy, setting goals and milestones across the next 10 years which deliver increased revenue whilst also supporting the charitable purpose of the Trust and reflecting the brand values
• Ensure consistency across the estate and online, in product development, stock management & compliance, profitability, and financial management
• Responsibility for the development, supply, and distribution of retail ranges across the NTS portfolio and online, and for the effective management of cost prices, distribution costs, inventory levels and supplier management
• Develop a set of national retail KPI’s, agreed with Operational Management teams which can be used to monitor and drive commercial performance
• Develop and create new business opportunities to further increase revenues across the Trust

Financial /Operational Management
• Working with our finance teams, prepare and develop a suite of reports, to analyse all data weekly/monthly and present the findings and recommendations
• Exercise sound financial/commercial principles ensuring that expenditure and income are managed within agreed budgets, to maximise profitable retail operations and high quality of service and standards
• Formulate strategies to develop the Trust’s retail experience for visitors both in shops and online; this will include preparation of business case proposals for site-specific strategies and projects

Trading Performance/Customer Insight
• The post-holder and the national retail team will provide trading and business insights to enable the Trust’s retail operations to respond effectively to trading and market conditions
• Identify and develop opportunities to achieve business and revenue growth using statistical reports
• Develop a national pricing and promotional strategy which reflects market trends and maximises commercial opportunities

Stock and Inventory management
• With the support of the retail product and merchandise managers, ensure that the retail stock management policy is implemented consistently throughout the estate, providing relevant training and development for property teams where appropriate
• Develop buying and product development processes which ensure the right balance of ranges across the estate and online and manage the stock inventory effectively
• Develop, implement, and monitor effective stock management tools and controls across the estate
• Working with the Merchandise Manager, lead the FYE stock take process ensuring that the relevant policies and procedures are delivered across the estate and manage the audit process taking relevant action where appropriate

Application Deadline: Friday 25/03/2022