Head of Visitor Experience

Organisation: The Scotch Whisky Experience

Salary: from £35,000

Location: The Scotch Whisky Experience, 354 Castlehill, The Royal Mile, Edinburgh, EH1 2NE


We are looking for an energetic, proactive and resilient individual to join our
senior leadership team as head of visitor experience. Our experience offers
visitors from all over the globe an opportunity to learn about a world class product
in a world class environment. We pride ourselves on delivering exceptional
customer service, tailored to individual customers’ needs, in a welcoming and
relaxed atmosphere.

What about you?
You will have a proven track record of managing a team in a busy environment and
a flair for leadership and organisation are essential. Prior experience in the
tourism or Scotch whisky industry is not necessary but would be an advantage.
You will also be:
A confident leader with strong commercial awareness and a keen eye for detail.
An engaging and approachable communicator with a warmth of spirit.
An inquisitive and proactive learner with a thirst for knowledge.
An inspiring mentor and a motivational and encouraging coach.
A flexible team leader who embraces change and is determined to raise the bar of

What will you be doing?
Maximising sales in both the tour and bar.
Ensuring all 5-star standards are upheld and improved upon at every opportunity.
Coaching and developing your team to ensure they reach their full potential.
Leading by example ensuring every customer has a memorable experience.
Collaborating with other departments ensuring the seamless running of our
Working with our operations director to agree the strategic direction of the
Championing our culture and values in all aspects of your role.

Contract full time, 36.25 hours per week
Hours rota based, includes evenings & weekends
Salary from £35,000 dependent on experience

What about us?
Our vision is to make the world fall in love with Scotch whisky. We are a team of
friendly and passionate storytellers who inspire, enthuse, educate and impassion
our visitors about Scotch whisky in all that we do. Why not have a look around our
website to learn more about what we do.

Do you think you have something to bring to our team? Then we’d love to hear
from you. Tell us why you’d love to join our team!
We can’t wait to meet you!

Application Deadline: Friday 02/06/2023