Heritage Officer - Community Engagement and Volunteering

Organisation: New Lanark Visitor Centre

Salary: £23,000 pro rata

Location: New Lanark

Job Type: Part Time
Contract Type: Fixed term (2 yrs)
Salary: £23,000 pro rata (£19,480 actual)

Closing Date: 7th February 2022

Contract: 2 Years fixed-term. This post is funded with support from Art Fund.

About the Role

New Lanark Trust is offering an exciting opportunity to join their Heritage Team as a Heritage Officer with a focus on Community Engagement and Volunteering.

The successful candidate will embed community engagement in the work of the Trust, and ensure our community feels involved and empowered in supporting the World Heritage Site. They will deliver against a Community Engagement Strategy which covers village tenants, residents and locals, as well as external organisations and partners.

The post-holder will also be responsible for developing and maintaining the Trust’s volunteering programme. They will work with volunteering organisations and local groups to shape opportunities, secure volunteers and ensure that volunteers are welcomed and recognised for their work.

This is a part time post for 26 hours/week, with days and times to be negotiated. Occasional evening and weekend work will apply for which TOIL can be claimed. The post-holder will be based in New Lanark, with regular local travel.

This position will be subject to an enhanced Disclosure Scotland check.


Community Engagement and Outreach

a. Assists with the development and deliver the New Lanark Trust Community Engagement Strategy

b. Supports the development and delivery of best practice audience and partner engagement

c. Engages with local and national organisations through talks, activities, and programmes

d. Supports effective engagement with New Lanark residents through communication and consultation

e. Helps to identify and attract new audiences to the World Heritage Site

f. Represent New Lanark Trust at relevant partnership meetings

g. Works with marketing to produce regular community newsletters

Volunteer Coordination

a. Works with the wider Heritage and Marketing teams to recruit, induct, train and retain Heritage Volunteers for a number of roles

b. Promotes heritage volunteering and assists with the development and provision of volunteer services across the community by liaising with appropriate groups and organisations

c. Provides information, advice, and guidance to Heritage Volunteers regarding policy, training, further opportunities, and any issues surrounding their volunteer role

d. Undertakes all relevant volunteer administration, including recruitment and induction paperwork, expenses processing etc.

e. Provides appropriate reports, and other relevant data on e.g. service uptake,

World Heritage Site Co-ordination

a. Management Plan Delivery – supports the coordination of the management and monitoring of the WHS in line with the UNESCO World Heritage Convention through driving forward, monitoring, reviewing, and reporting on delivery of the WHS Management Plan, and the Monitoring Indicator Report, in cooperation with key partners and stakeholders

b. Communication – promotes the Outstanding Universal Value (OUV) and public benefit of the WHS, increasing awareness and understanding among partners, stakeholders, and the public. Also represents the WHS and WH partners interests and promote best practice in the management of the WHS

c. Policies and Reporting – collates information for, and contributes to, formal reporting processes


a. Supports the delivery of key strategic projects for the site including, but not limited to,: transport, welcome, interpretation of the site for public benefit


a. Supports the development of funding applications, sponsorship programmes, and digital fundraising in support of the Trust’s fundraising strategy, and in line with the World Heritage Site Management Plan


a. Supports the management of, and engagement with, the New Lanark collection and associated archive, and supports the training of collections volunteers

Learning and Education

a. Supports the delivery of learning tours, workshops and activities, and supports the training of relevant staff and volunteers in the delivery of new and existing learning programmes


a. Stays abreast of sectoral developments within heritage, museums and related fields to ensure New Lanark’s continued best practice and development

b. Supports the Visitor Experience operation when required

c. Adheres to New Lanark Health & Safety Policy at all times and ensures awareness of the risk assessments, method statements, and training requirements relating to the role


Education Required

1. A relevant degree qualification in history/art history/museums studies etc. is desirable but not essential, as relevant experience in the field will be considered.

Experience & Background


1. Experience of engagement with diverse communities – ideally within the museums and heritage sector

2. Experience of working and engaging with external partners, local community groups, and cultural organisations

3. Experience of managing a volunteer programme, and volunteers – including recruitment, training, and ongoing support.

4. Creative flair and problem solving skills

5. Ability to work well in a team, and understand the importance of working cross teams; aware of the work of other teams and play an active part in communication and cooperation

6. Excellent written and oral communication skills with an ability to secure and collate information from different sources


7. Interest in, and knowledge of Lanark and wider South Lanarkshire area and communities

8. Knowledge and understanding of the Scottish Education system, current curricular thinking, and varied approaches to learning

9. Knowledge and understanding of World Heritage issues and policy

Please submit your CV and a covering letter to Jane Masters, Head of Heritage & Development by Monday 7 February 2022

It is expected that shortlisted candidates will be invited for interview w/c 14th February.
Interviews will be in person if current restrictions allow but may also be held virtually.

Application Deadline: Monday 07/02/2022