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Hospitality Apprentice

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Haddo House

While in the café the apprentice will take direction from the supervisor working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.
Whilst on site at the café the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner

Assisting in food preparation and stock management

Answering visitors’ queries about the catering offer, deals, seating, and ingredients

Checking our visitors experience of catering and enquiring whether all their needs are met

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required
Customer Service

Regular interaction with all members of the public

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation
Sales, stock and financial processes

Help achieve sales targets and membership recruitment targets

Operate tills and share end of day cash reconciliation duties, as appointed by the duty supervisor
Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Application Deadline: Sunday 30/06/2024