Organisation: Isle of Raasay Distillery

Salary: Annual Salary c.£28k by negotiation with successful candidate Company bonus scheme

Location: Isle of Raasay Distillery, Borodale House, Isle of Raasay, Kyle, Scotland, IV40 8PB

Raasay Distillery has been producing spirit since 2017 and welcoming guests to our onsite accommodation and 5* visitor centre in 2018. In addition we also carry out all of our own bottling and fulfilment on site. We have seen huge progress during our first 4 years of production, adding a gin in 2019 and releasing our first whisky in 2020. The expansion of the business is far from complete however, and we intend to make major improvements to our visitor centre & tasting bar, increase our accommodation capacity and add a restaurant over the coming year.

To bring the various parts of business together we are looking for an ambitious Hospitality Manager to join our friendly team here. The role will be primarily responsible for delivering a first class experience for all visitors and guests to the Isle of Raasay Distillery. Overseeing the newly renovated visitor centre, 6 bedroom (initially) accommodation, restaurant and tasting bar, this role will offer the right candidate an opportunity to join our business at an exciting point in its development. They will have real responsibility and the opportunity to influence the development of our expanding guest accommodation.

Establish and maintain high standards for customer service
Work collaboratively between departments to ensure necessary staffing levels
Supervise and oversee staff members
Check supplies and equipment quantity and quality
Develop and communicate standard operating procedures
Responsible for implementing staff training
Ensure adherence to relevant legal, health and safety regulations and guidelines
Assist in planning events

Proactive & positive outlook
Previous experience within a similar role
Good financial awareness and numerical abilities
Resolution focussed approach to customer complaints
Knowledge of the best practices and procedures for customer service in hospitality
Excellent communication, leadership, relationship building and interpersonal skills
Problem-solving attitude
Good Leadership

Application Deadline: Friday 28/01/2022