Hotel Operations Managers

Organisation: Eden Scott

Salary: Negotiable

Location: Gretna Green

Eden Scott is delighted to be working with Gretna Green, a 5* Scottish Visitor Attraction, Shopping and Wedding Venue and the home of Anvil weddings since 1754.

Through four generations of ownership, since 1885, this family-owned and operated business has been at the heart of Gretna Green and Dumfries and Galloway local history for over 130 years.

The Famous Blacksmiths Shop in Gretna Green, has over 260 years of history and heritage, joining couples since 1754 and is now a world-class, award-winning wedding destination and joins shopping opportunities and two hotels. Gretna Green is situated on the Scottish side of the borders of Scotland and England. Located only 10 minutes north of Carlisle, one hour from the Lake District.

Due to a restructure in the business, exciting opportunities have arisen to join the team as Hotel Operations Managers at both Gretna Hall and Smiths Hotel.

Purchased by Gretna Green Ltd at the tail end of 2016, Gretna Hall is a hugely important piece of Gretna Green history. Built in 1710 and run as a coaching inn as early as 1793 Gretna Hall has 86 bedrooms and has recently begun an ambitious refurbishment to bring this glorious building back to its prime and is a 4-star hotel.

Smiths at Gretna Green is also a 4-star hotel with 56 bedrooms. A modern independent hotel built in 2005, Smiths Hotel, is perfect for a relaxing leisure break, business stays, and of course like Gretna Hall, your Gretna Green wedding.

Both roles will be operations centric and be responsible for all aspects of operations at the hotel including day-to-day interaction with colleagues and guests. The post holder will be an ambassador for the brand and their hotel. Provide leadership and planning to all departments in support of their service culture, maximise operations and deliver high levels of guest satisfaction whilst working closely with key stakeholders.

The roles will lead and deliver successful hotel operations, with responsibility for ensuring the highest level of guest satisfaction, team management, and maintaining the overall strong efficiency and profitability of the business unit. The roles demands a keen on first class customer service which exceeds guest expectations. Through considered and crafted planning and organisation of resource, assets and space ensure optimised delivery of a high quality service to both internal and external stakeholders which meets excellent standards of accommodation, food, events, weddings and business performance and consistently delivers in line with their core values and the 4* standards expected from a highly reputable Scottish wedding, hospitality and tourism business.

We are looking for a customer focused individual for each hotel with significant fast paced hotel operational experience and in particular wedding and leisure experience.

You will enjoy a hands-on operational approach and thrive on developing and coaching the team to success and be available to work weekends and evenings, five days out of seven.

This role offers a salary that depends on experience plus various company benefits.

Eden Scott is dealing exclusively with Gretna Green Ltd on this vacancy. Please submit your CV online or to and for an informal chat or to receive the full role information please email or call Sally on 07776 662506.