IT Support Technician

Organisation: The Royal Botanic Garden Edinburgh

Salary: £22359 (pay award pending) plus civil service pension, generous annual leave holiday entitlement and other benefits

Location: Edinburgh

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on the quality, breadth and depth of our science, plant collections, public engagement, and education. We now have a new and exciting opportunity for an IT Support Technician to join our Estates & Technical Services department.

Working within a small team, you will be primarily responsible for providing on-site, technical support to the workforce and maintaining IT/AV equipment across all four of our Gardens. This will include delivering our Service Desk for 1st and 2nd line support including remote support to our Regional Gardens and hybrid workers. Administrative duties include maintenance of Active Directory and the IT asset register, developing secure configuration and deployment of end user devices; maintaining, deploying and repairing computer equipment and event AV set up and support. This role will give you the opportunity to expand your knowledge and experience by acting as the main ambassador for digital engagement across all four gardens and participating in a variety of projects around cyber security.

Applicants should have an SVQ Level 3, HNC in a related IT subject or equivalent experience, have excellent communication and customer service skills, be able to work autonomously and manage/prioritise your own workload and be able to deal with staff at all levels. In addition, you should have experience supporting Microsoft Windows, Apple MacOS, iOS and Android devices and have a good working knowledge of the Microsoft Office software portfolio.

Although we see this as a full-time role, consideration will be given to exceptional candidates looking to work on a part-time basis.
To apply please email with:
• your cv
• a covering letter outlining the skills, knowledge and experience you’d bring to the post
• a completed equal opportunities questionnaire: EOQ form
Closing date: 17.00 (BST) Thursday 2 November 2023
Interview date: Thursday 16 November 2023
Recruitment information: visit our website for Job description and person specification

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

Application Deadline: Thursday 02/11/2023