Mercat Tours Visitor Support Team

Organisation: Mercat Tours

Salary: £12 pr/hr + discretionary profit-share bonus


People who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team – you’re welcome!

Your Skills and Strengths;
• Passion for high quality product and visitor experience
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Attention to detail and record keeping
• Thrives working in a team
• Friendly, energetic and helpful
• Commitment to be the best you can be
• Sense of humour!

• REAL Living Wage+ for all
• Permanent, secure contracts – no fixed term or ‘zero hour’
• Guaranteed minimum hours
• Flexible working incl jobshare options
• Fair Work Employer
• Mercat holds a Home Office Sponsorship License for Skilled Worker Visa applicants
• Personal development and training plan
• Access to Bike to Work scheme
• Access to ASVA card
• Trained Mental Health First Aiders onsite
• Employee Assistance Programme with 24/7 confidential support for you and your families
• Critical illness cover
• Access to free counselling sessions
• Interest free loans
• Use of company holiday home
• Profit-share bonus

Purpose and Role;
• Provide visitors with a 5 star warm welcome and farewell
• Advise and assist visitor’s choice of tour by phone, email and in person
• Promote and process visitor and trade sales by phone, email and in person
• Maintain our historic site ensuring 5 star experience throughout
• Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors in our reception at 28 Blair Street
• Deliver authentic, high-quality experience for our visitors, helping to create memorable moments
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

We want you to feel comfy, confident and at your best when we meet. Get in touch to help us understand how we can meet your needs and give you a warm welcome.

Apply by 5pm, Fri 17th May.

Full job spec and application form >

Application Deadline: Friday 17/05/2024