Learning & Engagement Officer

Organisation: Live Borders

Salary: 26,337 - £28,459

Location: The Great Tapestry of Scotland, Galashiels



Learning and Engagement Officer


Commercial Services

Reporting to:

Operations Manager

Job Purpose:

Take an active role in the day to day operation in all aspects of the venue (front desk, galleries, café and gift shop), working as part of a team to ensure successful delivery of services to the public.

Below is a range of tasks you will be required to perform in the role. You will be trained on all aspects, with rotation of duties managed through the staff rota.

Duties include:

Job Purpose:

Responsible for designing and implementing an education plan for The Great Tapestry of Scotland designed to bring out the full learning potential of the Tapestry and the stories associated with it both the human aspect and the historical aspect.


Write and deliver an education plan for The Great Tapestry of Scotland, including learning resources, exhibitions, events and workshops.

Raise awareness and engagement of the Tapestry with activities including, but not limited to:

Develop relationships with key personnel within schools and youth groups across the South of Scotland and Edinburgh

Engage those personnel with a view to visits for lessons and / or workshops to promote the tapestry and its stories.

Assess any community projects and recommend Tapestry inclusion where appropriate (i.e. Bill McClaren 100, Eric Liddell etc)

Facilitate school visits to ensure the smooth running of any education trips

Liaise with school and Tapestry to ensure all requirements are met pre, during and post visit.

Book rooms and catering as appropriate.

Host the visit on the day.

Prepare all details for invoicing where appropriate.

Design, identify, produce and test sustainable new learning resources for formal and informal learning in the Great Tapestry of Scotland. Develop learning resources which support the national curriculum.

Promote and market learning and activity opportunities in liaison with Tapestry Marketing staff to develop our target audiences. Be the main link for liaison between schools, colleges and community groups in relation to relevant project activities.

Identify, review and develop opportunities to secure and draw down external funding to support project work.

Project evaluation and reporting – Ensure effective monitoring and evaluation of performance and reporting to an agreed schedule.

Represent GTOS internally and externally e.g. at networking events, meetings, conferences and exhibitions to enhance and strengthen GTOS’ education profile.

Comply with, and ensure compliance with, all Live Borders policies and procedures.

Ensure adherence to Health and Safety standards as established by Live Borders

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as may be required to meet the needs of the GTOS or Live Borders.


Number of school children to have visited the Tapestry in FY24/25 – 600 (30 classes of 20 children)

Number of new schools reached – 20

Amount of funding to be secured minimum – £3,000

Employees shall work in accordance with policies, procedures, information, instructions and/ or training received

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as required.

Other details:

Requirement to work out of hours on occasion

Postholder will work 5 days from 7 to suit the requirements of the business

Requirement for PVG/Disclosure check – None.







A good all round standard of education

App/ Int

Recognised Customer Care Certificate

App/ Int






Minimum 1 years’ experience of working with general public

App/ Int

Reception/ Front of House work in a tourism business

App/ Int

Experience cash handling

App/ Int

Sales/ retail experience

App/ Int

Team working

Int /Ref

Keyholding and setting security alarm systems

App/ Int

Foreign language skills

App/ Int






Excellent communication and interpersonal skills

App/ Int

Knowledge of local areas and interest in museums, local history and heritage


Numeracy skills


IT proficient

App/ Int

Willingness to carry out lone working and to comply with a lone working telephone call in system


Ability to work to direction of the Centre Manager


Good timekeeping

Int/ Ref

Ability to contribute confidently in a variety of team settings and work with a wide variety of people and organisations

App/ Int

Assessed by:

App. = Application Int. = Interview Ref. = References

T. = Interview Test

Application Deadline: Friday 05/04/2024