Jobs

JOB DESCRIPTION
Post: LEXCO Retail Manager
Full Time: 40hrs per week
Any days from Monday to Sunday – hours between 10am & 10pm
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Manager
ABOUT US

Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2022 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.

Moving forward, the Port of Leith Distillery will open in autumn 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

We’re building Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and very soon, it will take the form of physical retail spaces at both of those distilleries. Our stunning LEXCO retail area sits on Level 6 of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This will be our 2nd LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We want to make this one of the most exciting retail spaces, anywhere.

That’s where you come in.

We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Manager with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As the LEXCO Retail Manager, you will be the face of LEXCO retail.
Our Distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.

Duties include:
• Supervise all retail operations and allocate responsibilities to personnel
• Manage and motivate teams to increase sales and ensure efficiency
• Oversee recruitment and training of staff, conduct performance reviews and appraisals
• Train staff on corporate policies and procedure
• Be compliant with licensing laws on selling alcohol and challenge 25 policy
• Uphold all security measures
• Prepare and control the store’s budget aiming for minimum expenditure
• Prepare and maintain staff rotas
• Manage stock levels and make key decisions about stock control
• Deal with queries, complaints and feedback from customers
• Ensure standards for quality, customer service and health and safety are met
• Tour the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
• Organise sales promotions, displays and in-store events
• Maintain awareness of market trends and monitor competitors
• Analyse sales figures and forecast future sales
• Ensure the store fulfils all legal health and safety guidelines
• Provide reports to senior company executives
• Shop administration
• Adhere to Muckle Brig Ltd.’s quality standards including wearing of uniform
• Be a superb ambassador for all aspects of Muckle Brig

Skills & Experience:
You are a motivated professional with strengths in supervising employees and promoting optimal customer service. You are a superb communicator, committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.

• Proven experience as retail manager or in other managerial position
• Strong leadership skills
• Excellent customer service
• Good knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Commercial awareness
• Excellent knowledge of retail management software

Benefits:
Company discretionary annual bonus scheme.
20 days holidays per year + public holidays.
Employee discount scheme.
Employee cask programme, share trust and bonus incentives.
Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Application Deadline: Friday 04/08/2023