NMSE Director of Retail

Organisation: National Museums Scotland

Salary: competitve

Location: Edinburgh

NMS Enterprises Limited (NMSE), is a wholly owned subsidiary of National Museums Scotland. Established in 2002 to facilitate the commercial activities of National Museums Scotland, it returns its potential profit to National Museums Scotland at the end of each financial year.

We currently have an exciting new opportunity for a Director of Retail to join the NMSE team.

The Retail Division operates seven shops within the National Museum Scotland. From buying and stocking to pricing and marketing, each shop is operated to reflect the collections of the particular museum or current exhibition and is designed and priced to help maximise sales whilst enhancing the visitor experience.

The Director of Retail will lead a large and experienced team of Managers and Retail Assistants. The successful candidate will be responsible for all stocking, pricing, merchandising and staff training. Pre-COVID overall retail sales exceeded £1.7m p.a. (2019/20).

In addition to the Retail Outlets, the Director will be responsible for Product Development and subsequent wholesale, resulting in income through creating merchandise either directly or licensing through a third party. A key strategy is adding value through direct branding or commercialisation of the NMS collections and special exhibitions.

Skills and Experience
We are looking for a candidate who will observe the Vision and Values of the National Museums of Scotland ensuring high levels of customer care and visitor satisfaction. We are looking for someone with experience of buying, merchandising and budgetary planning, and who adheres to best practice standards within the retail sector.

Strong communication and motivational skills, experience of managing different teams within the retail sector, are essential for the success of this role. Alongside knowledge and experience of implementing retail strategies and continuous improvement plans, the ability to manage budgets and strong ICT skills are also a key requirement. This post holder should also have knowledge and experience of EPOS systems and will be responsible for implementing and adhering to GDPR legislation throughout NMSE.

Please see attached job description and person specification for further details.

How to apply
For more information or to apply for this role please send a CV and Covering Letter to The closing date for this vacancy is Monday, 17 January 2022 at midnight. Interviews are expected to take place on/around Friday, 4 February 2022.


• Competitive salary based on experience
• Annual leave – 25 days, increases to 30 after 5 years’ service
• 9 day public holiday and 2.5 privilege days.
• Standard Life Workplace Pension Scheme / generous employer contribution pension scheme
• Annual Bonus Scheme

Application Deadline: Monday 17/01/2022