Office Receptionist/Administrator

Organisation: The Royal Yacht Britannia

Salary: £25,868 per annum

Location: Edinburgh

Hours: Full Time
Duration: Permanent

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. This former floating palace of Queen Elizabeth II usually attracts circa 350,000 visitors a year from around the world.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-2024, and the top 1% in the world in its category.

We are looking for an Office Receptionist/Administrator to join our friendly team and help ensure that Britannia continues to be a must-visit attraction and our sister ship Fingal, Scotland’s only luxury floating hotel, continues to be the No.1 UK Luxury Hotel (Tripadvisor).

The role is based in the Marketing team, dealing with incoming calls and fielding them to the appropriate departments. As the first point of contact for Britannia’s suppliers and customers, and the ‘voice of Britannia’, you must be professional, enthusiastic, and friendly. Excellent verbal and written English skills required.

Other responsibilities include:

– Assisting departments with administration tasks.
– Processing Annual Passes as part of our Gift Aid scheme.
– Processing internal and external mail, as well as our online Gift Shop mail.
– Helping the Events department with menus, table plans and invitations.
– Monitoring stationery stock levels and ordering when needed.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.

If you are passionate about exceptional customer care and attention to detail, with a smart appearance, a can-do attitude, and excellent communication skills, then we would love to hear from you.

To apply please send a CV and covering letter outlining why you feel you would be suitable for the role of Office Receptionist/Administrator to or by post to:

Laura McCall
Marketing Manager
The Royal Yacht Britannia
Ocean Terminal

Closing date: Sunday 21 July 2024

No agencies please.

Application Deadline: Sunday 21/07/2024