Operations Manager

Organisation: Live Borders

Salary: £31,267 - £33,818

Location: Teviotdale Leisure Centre, Mansfield Road, Hawick

Post: Teviotdale Leisure Centre Operations Manager
Department: Sports
Reporting to: Head of Sports Service

Job Purpose:

Responsible for leading the successful operational management and development of designated town/area. (Teviotdale & Wilton Pool).


1. Assist the Head of Operations (sport) to develop the annual business plan for Teviotdale Leisure Centre.
2. Create unit plans for the staff and business, focusing on service delivery to ensure agreed performance targets are achieved.
3. Contribute to and drive the development of an effective Commercial Service Plan to deliver our longer term vision, mission and objectives.
4. Manage, monitor and report on Teviotdale Leisure Centre budgets to ensure agreed performance targets are achieved and any corrective action implemented.
5. Delivery of a forward thinking and innovative approach to overall programming and product development that positions Teviotdale Leisure Centre as a destination leisure facility and a different brand to other facilities in our portfolio.
6. Investigate business development opportunities with the support of the Head of Sport Service Managers to maximise income generation, service development and achieve agreed performance targets.
7. Produce appropriate reporting to senior management for Teviotdale Leisure Centre in respect of operational matters and performance.
8. To work with Marketing and Communications Manager/Officers on all aspects of marketing planning to ensure both strategic and tactical marketing activity is implemented to achieve agreed performance targets.
9. To work with the Property and Asset Manager to ensure that Teviotdale Leisure Centre meets the health and safety management system to ensure compliance with health and safety legislation.
10. Undertake all line management responsibilities to ensure that the Teviotdale team are appropriately trained, supported and developed to deliver both an effective level of customer service and agreed performance targets.
11. To work with internal & external colleagues to identify external funding opportunities to support the development of Teviotdale Leisure Centre.
12. Work collaboratively with all other departments and colleagues to develop and implement the business plan with effective results.
13. Oversee, analyse and report on all operational & financial performance to include; Swimming, Health & fitness, Retail, Food & Beveridge, Play activities/soft play and Bowls.
14. Responsible for overall operational delivery and service level agreement management of Wilton Pool.
15. Represent Live Borders externally on all aspects of our Facility development to ensure the continued positive profile of Live Borders and our vision and mission.

Other details:
Requirement to work out of hours or weekends – as required

Person Specification:
Essential Assessed by Desirable Assessed by
SVQ Level 3 or above in Leisure Management of equivalent Application Evidence of CPD in management Application/ Interview
Full driving license Application
Pool Plant Room Qualification Application Pool plant room experience Application/ Interview
Essential Assessed by Desirable Assessed by
3 years experience managing a leisure facility Application/ Interview Experience in managing resources. Interview
People Management and staff programming experience Application/ Interview
Experience of effectively managing budgets and performance indicators Application/Interview Strong financial management skills Interview
Experience of working in collaboration to deliver key outcomes Application
Proven ability to effectively develop strong internal and external partnerships to deliver business objectives Application/Interview

Essential Assessed by Desirable Assessed by
Strong leadership skills Interview
Excellent communication skills (written and verbal) at all levels Interview High level of self -confidence Interview
Strong people management skills Interview
Excellent working knowledge of MS Office suite Application/ Interview
First class report writing Application
Excellent presentation and public speaking skills Interview
Organisational proficiency Application/ Interview
Strong Delegation skills Application/ Interview
Credible and confident Coaching skills Application/ Interview

Application Deadline: Monday 01/05/2023