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Operations Manager

Organisation: The National Trust for Scotland

Salary: £46,585 - £51,581 pro-rata, per annum

Location: Balnain House


The Operations Manager is focused on developing longer-term aspirations and operating plans for the Properties in their care and managing all operations across these Properties to achieve the plan. Like all staff in the Highlands and Islands portfolio, they play a key role in:

• Working with communities living on or close to our land or with an interest in our land so that we can meaningfully collaborate with them.
• Our people: Supporting and working with NTS staff, volunteers, and the H&I Regional team.
• Visitors & Learning: Enabling more people to experience more heritage more often.
• Conservation: Protecting the landscapes in our care and associated marine habitats as part of ecologically healthy habitat networks where natural processes predominate.
• Finances: Realising efficiencies & income opportunities to enable more investment in our charitable business so that natural, built & archaeological heritage is protected in the long-term.

The Operations Manager is the lynchpin between the Regional Director H&I, island property staff, island communities and NTS activity managers both nationally and regionally. They will also be engaged with national initiatives across the Trust.


The role will be responsible for and manage NTS’ island Properties of Isle of Canna, Fair Isle, and our properties on Unst/Yell (Shetland).

• Community Engagement
 Ensuring regular communications with residents and key stakeholders, building successful relationships with a wide range of local groups and communities to help deliver NTS and community objectives.
 Based on effective two-way relationships with the community feed relevant information back into the Trust and relevant colleagues.
 Representing the Trust on formal collaborative working groups e.g. The Canna Partnership.

• Operational performance of the Properties:
 Enabling property-based staff to optimise the current, conservation delivery, and visitor experience in line with the current budget.
 Driving the performance of the Properties to realise the expected annual targets (e.g. habitat quality and extent, visitor numbers, commercial performance, visitor experience)
 Working with property-based staff, and other support teams to set out NTS’ longer-term aspirations for the Properties, translating these into Operating/Management Plans (including budgets), and setting up work-plans for the delivery of these using a variety of approaches to resourcing.

Application Deadline: Sunday 14/04/2024