Jobs

Be part of delivering warm Highlands hospitality to thousands of visitors at the Dundreggan Rewilding Centre each year. As Operations Manager, you will be responsible for the day-to-day onsite supervision of staff and management of systems at the Rewilding Centre, in all areas of visitor centre, cafe and accommodation.

Since opening two years ago, the Rewilding Centre has garnered an outstanding reputation as a welcoming place for a range of audiences, from local residents to tour groups to business events and conferences. This role will take the lead to keep building on that reputation, ensuring staff are supported, facilities are maintained, and solutions are at hand, so that every visitor experience is focused on outstanding customer service and quality standards.

What you will do in a typical week as Operations Manager:

Serve as Manager on Duty for a minimum of three days a week
Support Cafe Manager and Housekeeping Supervisor to ensure rotas are up to date and staffing needs are met
Review sales and revenue data for cafe, retail and accommodation and create reports to be shared with Centre Director and Finance Team
Oversee the Manager on Duty and On-call rotas, procedures and responsibilities, ensuring they are properly staffed and supported
Troubleshoot any issues with systems, including EPOS, booking platforms, telephone/internet, accommodation entry and key cards
Help in front of house during busy times, interacting with guests, taking sales, answering questions
Liaise with contractors and suppliers
Represent the Rewilding Centre at various meetings in Trees for Life, ensuring communication and collaboration across departments and teams, including Estate, Tree Nursery, HR, Finance and Marketing

Application Deadline: Monday 19/05/2025