Jobs

The Glenturret Business:
The Glenturret Distillery, owned in partnership with Lalique – one of the world’s truly great luxury brands – is Scotland’s Oldest Working Distillery and is based in an incredibly beautiful location.

This is a unique luxury Scottish brand, with the hospitality business comprising of the two MICHELIN Star Lalique Restaurant, a busy tourist attraction and The Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

Position Summary:
• Reporting to the Managing Director, the Operations Manager is responsible for delivering the daily operations of the tourism and retail offering at The Glenturret. This includes the performance of the Visitor Centre, retail shop, dram bar, Aberturret House and any tourism or hospitality related on-site events.
• Leading, motivating and developing the Tourism and Guest Experience & Events teams to deliver premium offerings/ services, encouraging the upselling of our products, whilst enhancing brand perception and awareness.
This role requires a growth mindset to strive for operational excellence and evolving our offering to remain at the forefront of whisky tourism.

Key Responsibilities / Accountabilities:
Operational Leadership:
• To define and develop a profitable long-term strategy for the tourism, retail and estate house offering at The Glenturret.
• Translate business strategy into clear operational plans, KPIs and performance measures.
• Drive continuous improvement across people, processes and systems.
• As a key member of the leadership team, work collaboratively with other senior managers to deliver the vision and ambition of our tourism and retail offering for The Glenturret.

Daily Operations:
• Lead the day-to-day operations, financial planning and reporting for the Visitor Centre, retail and tourism F&B offering on site.
• Drive the performance and profitability of the different business units to maximise the sales opportunities through monitoring performance, sharing insights and implementing innovative strategies for growth.
• Improve operational efficiency by challenging the status quo and implementing new processes and systems to reduce costs.
• Lead operational change initiatives to support growth and scalability.
• Work closely with the Brand team to ensure that the brand POS offering for the store is attractive, on brand and commercially successful.
• Motivate and encourage teams to deliver an exceptional customer experience and invest time to train and develop managers and wider teams.
• Implement a strong retail strategy to drive sales through the retail store and capitalise on having a high volume of whisky tourists on site.
• Maintain a professional relationship with key tourism and booking partners.
• Facilitate the processing and dispatching of e-commerce orders via the Visitor Centre and retail team and responsibility for managing partner logistics and shipping partner service options, pricing and agreements.
• Continued development of Aberturret House interiors and guest requirements.
• Support for Facilities’ on-site developments and site planning- interiors and design focus.

• IT support across various platforms:
 Callswitch One
 SevenRooms
 Till Systems
 Shopify
 Merchant Services

People Leadership:
• Lead, motivate and develop the Tourism and Guest Experience teams.
• Implement performance management, training and succession planning.
• Foster a positive, accountable and safety-first culture.

Financial & Commercial Management:
• Manage operational budgets, cost controls and efficiency initiatives.
• Monitor stock-related costs, write-offs and margin impact.
• Provide accurate operational performance reporting to the Managing Director.
• Work closely with Finance and Brand/ Sales to support commercial objectives.

Key Relationships:
INTERNAL:
– Managing Director
– Tourism Team
– Guest Experience & Events Team
– Brand Team/ Commercial Team
– Hospitality Team
– Production Team

EXTERNAL:
– Tourism and booking partners

Role Requirements:
Experience – Essential:
– Proven experience in an Operations Manager or senior operations role in a hospitality or tourism setting.
– Experience in running multiple business operations and a solid understanding of the tourism/ visitor attraction landscape in Scotland.
– A senior profile and mature approach to gain respect and credibility, with excellent team management and the ability to inspire and motivate to support high-performance in teams.
– Excellent financial and commercial acumen, organised and calm under pressure.
– Innovative and dynamic to drive and implement new ideas.
– Excellent leadership, communication and problem-solving skills, adapting for a broad range of different stakeholders.

Experience – Desirable:
– Operating knowledge of Lightspeed/ Shopify or similar systems
– Experience supporting operational scale and business growth

NOTE: This job description is not intended to be all-inclusive. The responsibilities associated with this job will change from time to time in accordance with the business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

Closing date for applications is Sunday 8th February 2026.

Application Deadline: Sunday 08/02/2026