Quality Services Assistant

Organisation: Historic Environment Scotland

Salary: Salary band £25,649 - £28,721

Location: The role will be based at Longmore House in Edinburgh with the option of hybrid working available, and flexibility to use other HES office locations as a base such as Fort George, Inverness & Engine Shed, Stirling.

Are you passionate about customer service? Do you have an eye for detail? Do you have the enthusiasm required to be part of the team responsible for measuring the quality of experience at historic attractions across Scotland?

The Quality Services Assistant role at Historic Environment Scotland offers exciting opportunities to build relationships across the organisation and beyond, acting as the main point of contact for internal colleagues and external suppliers relating to our Quality Assurance programmes. You will work to enhance the visitor experience at our properties in care. You will also provide essential insights into visitor feedback, based on survey data and analysis, which helps shape the organisation’s approach to customer service standards.

You may be asked to travel to develop your understanding of the visitor experience and build essential relationships with onsite teams across Scotland.

Application Deadline: Wednesday 10/01/2024