Regional Coordinator

Organisation: Diageo

Location: Isle of Islay, Port Ellen

Regional Coordinator
Location: Lagavulin Visitor Centre

Full Time

12 months Fixed-Term Contract

Closing Date – 8th October 2023

The Regional Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences. You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 of our Brand Homes (Caol Ila, Lagavulin and Oban).

The role is site based at the Lagavulin Brand Home and will require regularly travel to Caol Ila Brand Home and occasional travel to Oban.

Top Accountabilities

Responsible for managing Brand Home mailbox’s
Co-ordinate and manage site training requirements
Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
Managing purchase to pay processes
Support Assistant and Regional Brand Home Manager with legislative and corporate compliance admin
Support Assistant and Regional Brand Home Manager will planned and ad hoc administrative duties
To be successful in this role:

2+ years’ experience in an administrative position
Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Proficient in Microsoft applications
Be familiar with customer service standards
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Valid driving license and access to a vehicle – this role will include regular travel across the Brand Homes
Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance and membership discounts
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland.

Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings.

We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Create a future worth celebrating!

Application Deadline: Sunday 08/10/2023