Jobs

Hours: Full-Time
Duration: Permanent

We are currently recruiting for a Reservations and Events Co-ordinator to join our vibrant crew. You will work alongside the Reservations & Revenue Executive and report to the Head of Sales & Events.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 180 staff. This former floating palace of Queen Elizabeth II, is one of the most luxurious events venues in the world, where guests experience the ‘event of a lifetime’, with exclusive dinners for up to 176 guests and drinks receptions for 450, hosted in the impressive State Apartments and stunning Royal Deck. Whatever the event, Britannia is the perfect setting for a wide range of exclusive evening events, including product launches, gala dinners, staff incentives, and summer receptions.

Fingal is a luxury floating hotel, permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in 2019, she has been transformed into an exquisite 22-cabin boutique hotel and exclusive use venue by the award-winning team at The Royal Yacht Britannia.

As an exciting events venue for the city, Fingal’s spectacular ballroom seats 60 guests and features a moveable skylight (large enough to lower a car through), the perfect space for brand product launches or private celebrations, and the perfect complement to Britannia’s events and hospitality offering.

As our Reservations and Events Co-ordinator, you will be able to:

– Deliver a friendly, efficient and informative reservation service to all guests.
– Manage high levels of pre-stay communication with guests both verbally and written.
– Design individually tailored, accurately priced and fully personalised itineraries for each guest.
– Establish the needs of each individual customer and upsell the outstanding attributes of The Royal Yacht Britannia and Fingal.
– Support the Events Team.
– Carry out ad hoc events for both venues.
– Have some knowledge of hotel reservations.
– Since you will often be the first point of contact for any client, you will be confident, a dynamic self-starter, creative and well presented.
– Provide event administration.
– Personally identify training and development needs and discuss with the Events Manager.
– Attend sales event such as wedding fairs, familiarisation visits and networking events as directed by the Sales Team.
– Issue the client with the final invoice and post-event questionnaire 3 days after event, and to ensure receipt of payment within the contractual period. Chase clients for payments in case of invoice being settled after the event.
– Be on-call for events out with normal working hours and to attend if required.
– Work closely with the Hospitality and Events Manager in ensuring all rooms achieve a 4-star standard and maintenance required is noted continually and remedial action taken.
– Provide support to the Sales Team when required, for example in dealing with enquiries, conducting show-rounds and any additional request as required.
– Constantly seek ways to improve the service delivery for all events.
– Deliver excellent customer service, essential in everything that you do throughout the guest’s journey.

Key responsibilities:

– Efficiently and professionally handle luxury sales enquiries for the individual traveller/small travelling groups.
– Communicate appropriately to all customers via telephone, e-mail, face-to-face, booking agencies and third party booking websites, maintaining exemplary luxury standards and high levels of attention to detail at all times.
– Accurately administer all reservation details in booking systems, taking personal responsibility for the correct input of all statistics, ensuring up-to-date customer records are maintained.
– Prepare accurate written confirmation documentation for every booking taken and update correctly, after any amendments are made to the reservation, prior to guests’ arrival.
– Attention to detail and ability to multi-task in a fast-paced environment are essential.

Personality:

– Maintain a positive, can-do attitude that inspires those around you to perform to the best of their ability.
– Ensure a professional appearance and warm personality, while still being friendly and approachable.
– Ability to communicate at all levels, building internal relationships to gain greater product knowledge and understanding.
– Must have a strong desire to work in an incomparable 5-star sector.
– Previous knowledge or experience in the luxury market is essential.
– Must be able to communicate freely and eloquently with guests.
– Must have a good numerical and creative mind.
– Previous administration experience is necessary.

Working hours:

Core hours of work are Monday to Friday 9.00am to 5.00pm, however due to the nature of this position, some weekend and evening work will be required, and time in lieu will be given.

Company benefits include:

– 10% employer pension contribution (no employee contribution).
– 6 weeks/33 days pro-rata, annual holiday entitlement.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Life assurance.
– Performance and loyalty payment scheme.
– Employee Assistance Programme.
– Complimentary tickets and staff discount (Britannia and Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for then we would love to hear from you.

Please send your CV and a covering letter outlining why we should select you for this role to: recruitment@tryb.co.uk or postal applications to:

Diane McRae
Head of Sales & Events
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.