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Retail & Admissions Manager

Organisation: Visitor Centres Ltd

Salary: Competitive Salary (provided upon request)

Location: Landmark Forest Adventure Park, Carrbridge, Highland, Scotland, PH23 3AJ

Retail and Admissions Manager Vacancy


Landmark Forest Adventure Park (part of Visitor Centres Limited)

The package:

Competitive salary (provided upon request)
Discretional annual bonus scheme
10% company pension contribution
Permanent health insurance
Free family passes and complimentary day tickets
Free admission to hundreds of Scottish visitor attractions
Free soup, cake and drinks everyday
Great staff discounts onsite (catering and retail)

Closing Date:
Friday, 14th June 2024

The Role

This is a rare opportunity to join the management team at Landmark Forest Adventure Park, one of Scotland’s best visitor attractions. As the Retail and Admissions Manager, you will lead our Retail and Admissions team, overseeing our retail outlets and ticket office operations. This role is integral to the park’s management team and will be pivotal in shaping the future development of the attraction.

This is a full-time role (40 hours per week) working 5 days out of 7, including some weekends. After an initial training period, you will also join a duty manager rota for weekend cover.

Key Responsibilities


Manage the year-round operations of our two retail outlets: the main Landmark Shop and Xplore Store.
Collaborate with General Manager to develop strategies to increase retail profitability
Forge relationships with suppliers to negotiate competitive prices and manage stock levels
Produce and review sales reports to identify areas for improvement and develop new commercial opportunities.
Appraise and improve the existing stock control system and delivery procedures
Attend trade show events and track trends to keep range of products relevant
Ensure products are poperly merchandised and displayed to maximise sales


Oversee ticket office operations, ensuring first-class customer service for around 170k annual visitors
Take a lead role in ensuring the Ticket Office delivers first-class customer service
Resolve any customer complaints and issues in a timely manner
Manage ticketing system and procedures to ensure smooth front of house operations
Collaborate with Marketing & Sales Manager to increase Annual Passes sales
Work with the management team to continually improve the visitor experience
Continually review and update the ticketing structure to maximise commercial opportunities

General Duties

Manage a team of 10-15 people, including supervisors, adapting to seasonal staffing needs
Oversee all HR processes, including recruitment, training, grievances, disciplinaries and performance management
Collaborate with General Manager to set financial targets and manage budgets
Ensure all health and safety protocols are followed, including risk assessments and staff training
Provide regular updates on key performance indicators and operational initiatives
Participate in management meetings to address park-wide issues and review customer feedback for continual improvement
Foster a positive working environment, motivating staff, and promoting best performance through mentoring and coaching

Skills, Experience & Personal Attributes

Minimum of 3 years experience in managing a comparable team size
Strong background in retail with knowledge of retail management principles
Dynamic and enthusiastic, open to new ideas and business opportunities
Excellent people management skills with an emphasis on strong communication
Committed to delivering an exceptional visitor experience
Highly adaptable, able to quickly respond to changing circumstances
Skilled in budget management and analytical reporting
Team-oriented with a proactive and positive attitude
Preferred background in tourism, hospitality, or leisure, although not essential


Please fill out the application on the Landmark Forest Adventure Park website and submit it by the closing date (14th June 2024). As part of the application process you will be required to upload a CV and at least two references.

Link: https://www.landmarkpark.co.uk/retail-and-admissions-manager/

Application Deadline: Friday 14/06/2024