Jobs

Be the first point of contact in a world-renowned setting.

It’s the opportunity to deliver a unique experience. It’s being part of a team who welcomes thousands of visitors every year. This is what makes working for Royal Collection Trust so special.

Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King.

Our Retail and Admissions team are often the first and last point of contact for visitors, and so you’ll play a pivotal role in creating an extraordinary experience, from welcome to goodbye.

Key Responsibilities:

– Act as the first point of contact for visitors, guiding them through their booking to ensure visitors have everything they need for their visit.
– Process ticket sales efficiently and accurately at our ticket counters.
– Use online systems to manage bookings and provide accurate visitor information.
Promote and advise on a range of products in our shops, actively identifying opportunities to upsell and achieve sales targets.
– Maintain a consistent friendly and professional demeanour, ensuring every customer receives excellent service.
Efficiently replenish stock on the shop floor, contributing to a seamless shopping experience.
Answering customer questions and informing them of other experiences and opportunities we offer.

About you:

– Friendly with a customer-focussed attitude and great verbal communication skills, you’ll enjoy working with people and take pride in delivering an exceptional visitor experience.
– You’ll also feel confident initiating conversations with visitors to help meet retail sales targets.
At your best working as part of a team and with lots of initiative, you can anticipate visitor needs and work with colleagues to ensure smooth operations throughout the day.
– Pro-active and organised, you can work effectively even when it gets busy.
– You can stay focused and accurate when performing routine tasks.
– And you’ll have good numeracy, IT literacy and data entry skills.

Benefits:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

– Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
– Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
– Enjoy paid breaks throughout your working day, giving you time to recharge.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
– Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Application Deadline: Sunday 03/08/2025