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Retail Apprentice

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Crathes Castle


While in the gift shop the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner

Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability

Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities

Checking our visitors experience of the gift shop and enquiring whether all their needs are met

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required


Customer Service

Regular interaction with all members of the public

Provide outstanding customer service to elevate the overall visitor experience

Develop a working knowledge of the site’s history and engage visitors in a friendly and informative manner


Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

Help achieve sales targets and membership recruitment targets

Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.

Maintain stock availability, accurate pricing, and quality standards.

Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.

Application Deadline: Sunday 07/07/2024