Jobs

JOB PURPOSE

The Retail Apprentice role provides training in a broad range of retail skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional retail environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard.

Our Visitor Centre, including the shop, tours and exhibition, is an essential part of the visitor experience and the apprentice will take on the role of retail assistant seeking to make the shop visit a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service, tour delivery and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

The Retail Apprentice will work as part of the professional team there helping to give visitors from across the globe a warm welcome to the shop and help generate the income that enables us to care for our properties.

The Apprentice will also study for a Modern Apprenticeship (Diploma Providing Retail Services SCQF level 6) with XL Training.

Please note that this Modern Apprenticeship is funded by Skills Development Scotland, and we must adhere to their guidelines when hiring for this position.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the Shop, the apprentice will take direction from the Visitor Services Manager or Visitor Services Supervisor, working alongside other staff. The apprentice will have regular guidance and review from XL Training, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the shop, the apprentice will provide a consistently high standard of visitor care at all times:

 Deliver a warm welcome to local, national and international visitors
 Answer visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities, such as of membership, tours, exhibition and tea rooms offer
 Provide excellent customer care
 Billing – Cash and Credit Card handling
 Adhere to all financial procedures to include till operations and cash reconciliation duties
 Adhere to Health and Safety & Food Safety practices and guidelines
 Assist in stock merchandising and management, helping to maintain high standards of product displays and stock availability, including stock counts and supporting regular stocktakes
 Support the delivery of engaging public and private guided tours, as well as exhibition events, ensuring visitors receive a high level of customer service and a welcoming, informative experience.
 Promote the National Trust for Scotland and the benefits of Trust membership
 Actively feedback visitor comments to line managers to improve offer, service and operation
 Help achieve sales targets and membership recruitment targets.
 Always maintain excellent standards of site and personal presentation
 Undertake the general ongoing operational cleaning of all areas as necessary
 Wear the correct uniform, name badges, or PPE as required
 Undertake any other tasks that may be reasonably requested

Application Deadline: Sunday 19/07/2026