Retail Assistant

Organisation: Historic Environment Scotland

Salary: £24,454 - £25,331 (per annum, pro rata)

Location: Stirling Castle

our role of Retail Assistant with Historic Environment Scotland based at Stirling Castle will be a part time, part year permanent position with a likely start date of May 2024.

Working Hours:-
* April to September – 33 hours 48 minutes per week
* October to November – 25 hours 24 minutes per week

This post sit within the retail team within Stirling Castle, working closely with members of the castle’s admission and guiding team, to deliver a seamless visitor experience across the castle. This will involve roles such as greeting our visitors in the car park, carrying out cleaning and grounds maintenance duties, selling admission tickets or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base.

Stirling Castle staff pride themselves on delivering a first-class service. We have welcomed over 450,000 visitors from April – December 2023, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2024.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Benefits of working with HES
– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata for employees)
– A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Closing date for application is noon on Wednesday 10th April 2024, with interviews expected to take place w/c Monday 22nd April 2024.