Jobs

Role profile

Working across both our retail shop and eCommerce business, the Retail Assistant will place the visitor and customer experience at the heart of everything they do. They will provide a warm welcome to all customers, proactively offering assistance, answering queries and sharing engaging product knowledge that helps connect our retail offer to the museum’s stories, collections and exhibitions.

The postholder will develop a strong understanding of our product range, including items inspired by our building, exhibitions and collections, as well as products created by local makers and designers. They will use this knowledge to confidently engage customers, support sales, and contribute to the commercial success of the museum through excellent service and product recommendations.

The Retail Assistant will take pride in maintaining high standards across our retail spaces, viewing the environment through the eyes of our visitors and proactively addressing anything that could improve the customer experience. They will also support the ongoing development of our retail offer by contributing ideas for new products and seasonal or exhibition-related ranges.

Duties and Responsibilities

To be a confident, proactive, approachable and customer focused individual, helping visitors to engage with the shop and all our product stories, whilst maintaining a consistent engaging and professional manner at all times.

– Ensure that the shop and its products are always presented to the highest standard, carrying out product replenishment, product tagging and pricing, clothes steaming, light cleaning, tidying and maintenance duties as required.

– To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.

– To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.

– To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall retail experience, and communicating confidently to ensure this is achieved.

– To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.

– To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels.

– To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access.

– To be committed to and promote health and safety, ensuring familiarity with all the museum’s health and safety policies and procedures.

– To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas.

– To attend training courses as required.

– To comply with all the museum’s HR, retail, cash and stock handling procedures.

– To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department

Application Deadline: Sunday 16/08/2026