Jobs

RETAIL MANAGER
Full Time Permanent Position, Year-Round
Excellent Rates of Pay, discount, bonus opportunities
Diverse, supportive team, socially safe work environment

We’re looking for an experienced Retail Manager to join our team. The ideal candidate will have strong team leadership skills, a record of great customer service, a deep understanding and love for the aesthetics, efficiency and accuracy required to run an artisan retail shop of world-class chocolates and gifts. They will feel at home in a luxury product environment and will enjoy giving the highest standard of customer service, have excellent product knowledge and embody the brand standard while training and supporting colleagues to do the same. They are organized, always think ahead, are willing to learn and above all, they are kind.

RESPONSIBILITIES:
• Serving and selling artisan chocolates and gifts to a world-class standard while leading a team of retail assistants and giving superior customer service
• Counting, rotating, receiving, pricing and stocking goods with efficiency
• Ensuring that retail displays are attractively displayed, clean and fully stocked
• Training staff according to the operations manual policies and procedures
• Supervising a team of retail staff to carry out daily, weekly, monthly duties
• Championing the team culture of kindness, optimism and positivity
• Learning and sharing information about gourmet artisan chocolate with staff and customers
• Maintaining hygiene records and a high level of cleanliness
• Assisting with creating the rota and arranging cover for absences
• Representing the IBHC brand to the highest standard in all aspects of appearance and performance

REQUIREMENTS AND SKILLS:
• Proven retail management or other administrative experience
• Ability to manage and lead a diverse team with kindness and consistency to bring out the best in each person
• Capacity to be proactive, self-motivated and deriving personal satisfaction working in a customer facing role
• Obvious flair with retail display and an eye for detail
• Passion for creating a warm, genuine and thoughtful customer experience
• Accuracy in ordering stock and supplies as well as counting inventories and cash
• Understanding of, and enthusiasm about the Highland Chocolatier brand with ability to represent it accurately
• Skill at natural, open and easy communication to support an environment free of gossip and backbiting
• Capability to be organized, methodical and analytical

WHY WORK HERE? We are passionate about our team and will do everything we can to support you on your career journey. We believe that no matter what work you do during your life, work should have purpose and meaning. Joining a new team should be a step forward in your personal development and give you the opportunity to grow and positively affect the lives of others. Yes, WHAT we do is make and sell gourmet chocolate, but WHY we do it is because we believe our work is an opportunity to learn, develop and grow, individually and as a team, so that we can improve the lives of others and ourselves.

HOURS AND WORKING DAYS: Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.

TO APPLY:
Contact Rachel at retail@highlandchocolatier.com or phone 01887 840775 to ask any questions.
Your CV, two references and a handwritten covering letter must accompany application.

ADDRESS:
Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL

Application Deadline: Thursday 03/07/2025