Jobs

We are looking for a retail focused, proactive and approachable leader with excellent communication, organisational, and problem-solving skills, who can motivate and support a team, deliver outstanding customer service, and ensure high standards of presentation and operational efficiency.

Retail Supervisor
The Retail Supervisor ensures a five-star visitor experience and the efficient, profitable running of the gift shop by supporting staff, maintaining high standards of customer care and presentation, addressing performance issues, and developing training. They oversee daily operations including stock management, merchandising, promotions, and reporting issues, while ensuring resources are used effectively to meet business needs.

Key Responsibilities
• Staff Management – This role oversees all aspects of the retail team, ensuring a consistent 5-star visitor experience by monitoring performance, providing training and support, managing scheduling and staffing, and handling minor disciplinary matters. It also involves leading by example, mentoring new recruits, supporting team leaders, and serving as a reliable point of contact for staff issues.
• Shop Floor – Ensure the gift shop and all retail areas are safe, compliant, clean, and fully operational, coordinating with maintenance and management as needed. Support with seasonal decorating, basic maintenance, delegating tasks, and stepping in for till operations and daily management duties when required.
• Operations – Oversee shop cleanliness, stock presentation, and deliveries while ensuring food safety and proper rotation. Support the Retail Manager by identifying sales opportunities, contributing ideas, and leading projects to enhance the visitor experience and boost sales.
• Customer Service – Act as the main point of contact for customer complaints, resolving issues promptly and courteously, supporting affected staff, and escalating to management when necessary.
• Emergencies/Security – Be prepared to handle emergencies, administer First Aid, respond to suspicious behaviour, and ensure staff follow proper cash handling, till, and security procedures.
• Communication – Maintain strong relationships across departments, sharing feedback with the Retail Manager, managing customer enquiries and mail orders, and ensuring effective communication. Attend and contribute to retail and management meetings, representing the Retail Manager when required.

Company Overview
Camera Obscura & World of Illusions is Edinburgh’s oldest purpose-built visitor attraction, situated at the top of the Royal Mile. The attraction is a 5-star VisitScotland-rated visitor experience consisting of a historic Victorian Camera Obscura, 5 floors of interactive exhibits, rooftop terrace, reception area and Gift Shop. The attraction is a ‘must-visit’ for families and adults from all over the world and due to its popularity has the longest opening hours of any attraction in Edinburgh.

Camera Obscura is an award-winning attraction and has recently won the Scottish Thistle Award for Hospitality and Tourism Employer of the Year as well as the Trailblazer Award from Living Wage Scotland. The attraction holds a Gold Green Tourism Award and a regional Thistle Award for Climate Action.

Part of Visitor Centres Ltd, the company also manages Landmark Forest Adventure Park in Carrbridge, Inveraray Jail and Landmark Press.
You can find out more about us at www.camera-obscura.co.uk

Benefits
Pension: 2% contribution for first 6 months of employment, rising to 10% thereafter
Holidays: 29 days annual holiday pro rata
Discretionary annual company bonus
Camera Obscura & World of Illusions is a Living Wage employer and offers all staff contribution towards uniform, breakfast while on shift, refreshments throughout the day and seasonal team meals. Staff get a generous discount in the Gift Shop and free entry for friends and family to visit the attraction, as well as free entry to sister attractions Landmark Forest Adventure Park and Inveraray Jail. Access to ASVA passes for discounted entry to Scotland’s other top attractions.
Flexible working options and a variety of shift patterns are available.
Staff are given full training and offered personal development and training opportunities. Staff are also offered access to our employee assistance programme, providing access to information, advice, and answers to a range of workplace and personal issues as well as access to ‘My Staff Shop’ online discount platform.

Application Deadline: Tuesday 09/09/2025