Retail Supervisor

Organisation: National Galleries of Scotland

Salary: £24,171 - £25,225

Location: Edinburgh

Fixed Term, Part-time, 30 Hours (9 months)
Salary £24,171 – £25,225 per annum pro rata (Band 7)
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our Scottish National Gallery, Scottish National Portrait Gallery, and the Scottish National Gallery of Modern art.

If you have proven supervisory experience working in a retail environment combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Supervisor who has a people-focused approach to lead, coach and inspire a team of Retail Attendants to deliver an exceptional visitor experience through strong leadership.

As a member of our shop management team, you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care.

We aim to enhance the visitor experience, deliver excellent customer service and achieve our sales and profit potential.

This is a fixed term contract for 9 months Maternity cover, which may be extended to 12 months.

The Difference you’ll make

In all that you do, you’ll support the delivery of an exceptional customer experience through strong and motivational line management.

Provide excellent customer service, to attain/sustain 5 star accreditation, to deliver a high standard of visitor service in keeping with the standards and aims and objectives.

Contribute to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, customer services

Accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.

Promote the standards of merchandising, display and housekeeping required.

Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.

Ensure that stock is well maintained by processing deliveries, transfers and adjustments.

Work with the shop manager on shop operations, customer experience, retail standards and shop performance.

To ensure that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Who we are looking for

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Excellent standards of customer service

Experience of applying customer care strategies in a retail environment

High standards of accuracy and attention to detail

Experience of visual merchandising, product planning and monitoring

Previous cash handling experience

Experience of retail administrative management systems and processes including product stock control and monitoring, ordering and reporting.

Ability to plan effectively to meet targets

Experience in the utilisation of IT systems in a retail environment

Experience in managing and developing staff


Knowledge and appreciation of art

Flexible approach to the job

Foreign language or BSL skills

For more information and to apply, please visit our careers page.

The closing date for completed applications is 12 noon on Friday 16 June 2023.

Application Deadline: Friday 16/06/2023