Jobs

JOB PURPOSE
Working closely with the Cash Ledgers Manager, the Sales Ledger Officer is responsible for managing the NTS and NTSE (‘the Trust’) Sales Ledger. Key duties include processing sales invoices promptly, recovering outstanding debts, resolving customer account queries and maintaining effective relationships with customers and internal and external stakeholders.
The role requires excellent communication skills, strong attention to detail and a proactive approach to credit control.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Support timely invoice processing and payment collection to maintain clear records of customer balances and outstanding debt.
• Issue customer statements and payment reminders within agreed timescales.
• Proactively secure payment of all outstanding debt within the agreed customer terms.
• Credit check new customers and establish appropriate credit limits in accordance with the Trust policy.
• Monitor customer payment performance and manage ongoing customer credit limits, applying order blocks following Trust policy.
• Pursue overdue accounts through appropriate communication to secure payment.
• Escalate accounts requiring further intervention and recommend recovery action where necessary.
• Engage with Trust customers and partners to resolve payment queries and disputes quickly and professionally.
• Prepare consistent debtor information to support management review of overdue balances, collection priorities and potential bad debts.
• Work with the Finance team and customer-facing employees to resolve disputes that delay payment.
• Maintain professional customer relationships while pursuing overdue accounts and escalating recovery concerns appropriately.
• Undertake additional sales ledger duties as appropriate.

Application Deadline: Friday 27/11/2026