Sales & Operations Manager

Organisation: Johnstons of Elgin

Salary: Salary is starting from £30,000 per annum, dependent on experience.

Location: St Andrews

Responsible to: Managing Director – Retail Division

About the Role: Be a passionate ambassador for the Johnstons of Elgin brand, run the store to exceed customer expectations and meet targets. Motivate and develop your team to deliver the highest level of customer experience and store performance.

This is a permanent, full time opportunity working 39 hours per week, 5 days from 7.

Key Responsibilities:


Demonstrate knowledge of the company processes involved in both woven and knitted cashmere product and ensure the store team are fully confident styling and advising customers on fit and styles

Maintain a luxury environment on the shop floor, driving and implementing visual merchandising standards and running all store operations

Drive store performance and productivity and optimise product sales

Lead by example and be present on the shop floor to deliver an exceptional customer experience


Coach and inspire store team and provide performance feedback to retain and develop talent

Support the team to cultivate customer relationships and drive repeat business

About You

Have experience working in a managerial or assistant manager position within luxury retail

Be an effective communicator with the ability to build and maintain relationships with those at all levels

Show exemplary customer service skills and an understanding of a luxury retail environment

Demonstrate a keen interest in craftmanship and authentic Scottish textile manufacturing

Show genuine passion for our brand and confidently share our rich history & heritage with customers

Be commercially aware, keeping up to date with fashion trends

Have excellent communication and interpersonal skills with all levels of colleagues and customers

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Application Deadline: Monday 17/07/2023